================================================================== Norton Ghost 2003 Update 2 README.TXT Copyright (c) 2002 - 2003 Symantec Corporation May 30 2003 All Rights Reserved ================================================================== Caution: Norton Ghost 2003 is a powerful utility program that performs complex operations on your computer. Use this product carefully as some operations are data destructive. This Readme.txt file covers the following topics: 1. What's new in Norton Ghost 2003 Update 2 2. Overview 3. Known issues 4. Cloning Windows 2000 and XP 5. Additional switches 6. Installation CD layout and contents 7. Technical support contact details 8. DOS Installation ================================================================== 1. List of changes in Norton Ghost 2003 Update 2 ================================================================== This section lists the issues that have been addressed in Update 2 version of Norton Ghost 2003. Starting from Norton Ghost CD 2003 and accessing external devices ----------------------------------------------------------------- You can start Norton Ghost 2003 from the product CD and access external devices. Multiple USB2 controllers ------------------------- If you have installed Norton Ghost 2003 on a computer with multiple USB2 controllers, you can create or restore an image to an external USB2 device from any of the USB2 controllers. Restoring to external Maxtor USB or FireWire hard drive ------------------------------------------------------- If Norton Ghost 2003 is installed, you can create or restore an image to an external Maxtor USB or Firewire hard drive. Restoring from Ricoh MP525A using USB2 interface ------------------------------------------------ You can now restore an image from a Ricoh MP525A connected to the computer using a USB2 interface. Intel ICH5 chipsets supported ----------------------------- The Norton Ghost 2003 dos applications, e.g. ghost.exe, now work on computer systems which have the latest Intel ICH5 chipsets. Linux Lilo improvements ----------------------- This update will now support secondary loaders which span track boundaries and a kernel image greater than 1024+48 kb on 4096 byte filesystem. Please note the Lilo comments in the known issues section. ================================================================== 2. Overview ================================================================== Norton Ghost 2003 is the fast and reliable software solution to satisfy your needs for personal disk cloning and copying, upgrading hard drives, backing up your hard drive for disaster recovery, or migrating from your old PC to a new PC. Norton Ghost 2003 is not suitable for rolling out multiple PCs or hard drives. If you want to roll out multiple PCs or hard drives, you will need to obtain Symantec Ghost Enterprise Edition to get those features. Norton Ghost 2003 is not designed for or supported for use with Microsoft Windows server-class operating systems. For further information, please visit our website at: http://www.symantec.com/ghost/ ================================================================== 3. Known Issues ================================================================== Backup, Restore and Integrity Check tasks fail ---------------------------------------------- There may be occasions when Ghost can not find your image file in DOS. This usually happens when the image file is on a device that is not available in DOS, for example, an external hard drive or a mapped network drive. To determine that this is the cause of the failure choose to view the log of the failed task in the Task Log Viewer. If you see a line in the task log similar to the following then you must specify additional drivers to complete your task. Message: @FIND could not find the image file 'MYBACKUP.GHO' on your system. You may need to load additional drivers to access the drive containing 'MYBACKUP.GHO' Norton Ghost provides drivers for many different types of devices. You can select these drivers from the External storage driver settings tab in the Options window or the Advanced Setting window. If your device is not supported by these drivers you must provide your own DOS drivers. To load your own drivers you must specify them in the User files tab in the Options window or the Advanced Setting window. Note that the USB external device drivers provided do not support USB hubs. If you wish to use an external USB device you should connect it directly to your computer and not via a hub. For some external devices it may be necessary to turn the power off after a failure has occurred. Norton Ghost not working with Backpack LPT CD Writer ---------------------------------------------------- When creating a backup: 1. Select Recordable CD or DVD for the Destination. 2. In Advance Settings, on the User Files tab add BPASPI.SYS from the Backpack support CD. 3. Add the following line to Config.sys: Device=BPASPI.SYS When doing a restore: 1. Select required source from the CD in the Backpack drive. 2. In Advance settings, on the User files tab add BPASPI.SYS, DEVICE.COM, BPCDDRV.SYS from the Backpack support CD. 3. Add the following line to Config.sys: Device=BPASPI.SYS 4. Add the following line to Autoexec.bat: Device=BPCDDRV.SYS 5. Add the following line to Autoexec.bat: MSCDEX /d:bpcddrv$ USB Peer to Peer ---------------- Norton Ghost 2003 has been developed to work with the specific USB peer-to-peer cables listed in Appendix C of the User's Guide. However, this peer-to-peer capability is dependent on having compatible BIOS and hardware configurations that support this capability on both computers. If you experience difficulties in connecting USB peer-to-peer, you should: 1. Change the BIOS configuration of your USB settings (depending on the supplier and version of your BIOS) and try again. 2. Turn off both the slave and master computer and unplug the USB cable from both computers. Plug in the cable, turn on both computers and try again. 3. Choose to load only the peer to peer driver which matches your controller. 4. Check the Symantec Website listed under technical support for solutions to your problem. USB floppy disk drive --------------------- The USB peer-to-peer and USB external storage drivers are not compatible with external USB floppy disk drives. If you load any of these drivers you will not be able to use a USB floppy disk drive. After doing a restore operation the log files are inconsistent -------------------------------------------------------------- Problem: After doing a restore operation and looking in the task log viewer you see that the last task log does not match the last operation you performed. Cause: A restore operation will restore your system to the state it was in when the backup was taken. Unfortunately it will also overwrite the results of all subsequent operations including the restore operation itself. Solution: There is no solution to this problem. You must verify that the restore operation was successful manually. Windows NT4/2000 registry warning message during installation ------------------------------------------------------------- Problem: When installing Norton Ghost 2003 you get the following message: "Your maximum registry size is too small. To ensure that Windows runs properly, increase your maximum registry size. For more information see Help." Followed by the error: "1603: General Windows Installer engine error. Increase DiskSpace requirement in Setup.ini and try again." Cause: This is a bug in the Microsoft installer engine. Solution: To increase the size of the registry, bring Windows Help and type "registry size limit" into the keyword search textbox and then follow the instructions. An additional 5MB of registry is sufficient to install Ghost 2003. Microsoft Windows 2000 and Windows XP disk quotas ------------------------------------------------- Users who have disk quotas applied for an NTFS volume may experience problems when Norton Ghost is used to write an image file to that volume. This is due to the fact that Norton Ghost does not police NTFS disk quota restrictions when creating files and, as a result, may well allow the user's disk quota to be exceeded. Windows will detect this situation when the file is accessed or CHKDSK is performed and will then prevent any further disk space from being allocated to that user. This in turn may prevent a successful login. You should delete the image file or modify your disk quota. Booting from a CD/DVD --------------------- Problem: When booting from a CD, the message "General failure writing drive A" appears. Cause: This message appears when the boot disk used to make the CD bootable had not previously been used to start a computer. When the CD is used to start the computer, the mouse driver tries to create Mouse.ini on the CD and fails. Solution: If you are creating a bootable CD using a boot disk, ensure that the boot disk has been used at least once to start a computer. You can safely ignore the message. Clone failed when writing to an Iomega 12x4x32 CDR/RW ----------------------------------------------------- Problem: You are having problems writing an image to an IoMega 12x4x32 CDR/W. You may get the following error message: Error 12020 CD Write Failed. Solution: This model of drive has problems when the disk drive which is being cloned is connected to the same IDE controller. Any number of errors may result. A workaround is to ensure that the CDR/RW drive and the disk that is being cloned are connected to different IDE controllers. Typically this will mean making the disk drive the Primary Master and the CDR/RW drive the Secondary Master. See Symantec Knowledgebase. Can not write to a CD after doing quick erase --------------------------------------------- Some CD writers require that CD-RW media be fully erased. Problem: You know the media brand you are using works well with your CD writer but you get the following message: Error 50401 CD/DVD error - try a different media brand or type Solution: Use a full erase instead of a quick erase. If this also fails, Ghost may only work with CD-R media in this drive. CD writer not detected ---------------------- Problem: Ghost detects the CD writer for the initial operation. The first task fails, and when you run Ghost the second time, the CD writer is not detected. Solution: When a task fails, perform a cold boot of your computer before reusing the drive. Computer does not boot into the Virtual Partition ------------------------------------------------- Problem: When running a Virtual Partition task your computer restarts but does not start the DOS portion of the task and appears frozen. Possible cause: Some DOS drivers chosen for the task may conflict and cause the computer to freeze. Solution 1: When the computer starts up you are given three seconds to bypass the loading of drivers and to return to Windows. During this three seconds, select option 2. When the computer has restarted in Windows attempt the task again, but try one of the following: 1. Remove any drivers that aren't required from the External storage driver settings or User files settings in the Options window or the Advanced setting window. 2. Change the value of the following registry from 1 to 0. This will stop Ghost from loading the mouse driver: "HKEY_LOCAL_MACHINE\Software\Symantec\Norton Ghost\GhostStart\"InstallMouseDriver" 3. Choose MS-DOS instead of PC-DOS. You will need to load MS-DOS on your computer in the DOS type tab in the Options window, or the Advanced settings tab. To install MS-DOS you must have a MS-DOS boot disk created on a Windows 9x computer. Solution 2: If you are not given the choice to bypass loading the drivers then there may a problem where the Virtual Partition is incompatible with your computer. Use the Norton Ghost installation CD or a floppy disk to start your computer and then run Ghreboot.exe. Ghreboot.exe can be found in the Support folder of your product CD. Problem accessing floppy disk drive ----------------------------------- Problem: You are starting your computer with a bootable CD in the CD ROM drive. If you do not choose to boot from CD you subsequently have problems accessing your floppy disk drive. Solution: Remove the CD from the drive and restart your computer. SCSI CD ROM causes computer to hang ----------------------------------- Problem: You are starting your computer with a bootable CD in a SCSI CD ROM drive. If you do not choose to boot from CD the computer will not restart. Solution: Remove the CD from the drive and restart your computer. Tutorials --------- Problem: Launching the tutorials on a computer with Display color settings of 16 colors it generates a Windows error. Solution: Alter the Display color settings on the Control Panel to 256 colors or greater. Keyboard does not work in DOS ----------------------------- Problem: You can not use your USB keyboard in DOS. You may be stuck in the Virtual Partition unable to provide input to a Ghost dialog. Cause: DOS does not support USB keyboards. Solution: The recommended solution is to not use a USB keyboard. Most USB keyboards come with an alternate connector, you should use this instead. If this is not possible you may be able to configure your computer to provide support for your USB keyboard. You should consult the documentation provided with your computer. If you are stuck in the Virtual Partition and none of these options are available you should restart your computer. After a short delay the computer restarts into Windows. Note that the USB peer-to-peer drivers provided with Norton Ghost provide support for USB keyboards. If you are using the peer-to-peer drivers you should not configure your computer to provide support for your keyboard as this will interfere with the operation of the peer-to-peer drivers. Upgrading your computer from Windows 9x to Windows XP ----------------------------------------------------- Problem: If you upgrade your computer from Windows 9x to Windows XP, then some Ghost files are deleted during the upgrade. Solution: 1. Open Windows Control Panel. 2. Select Norton Ghost 2003. 3. Click Change. 4. Click Next. 5. Click Repair. Error when creating a network share in DOS ------------------------------------------ Problem: When creating a network share in DOS either via the Virtual Partition or a mapped network boot disk the following error message is displayed: DOS error SYS0006 occurred trying to load "A:\NET\NET.EXE". The REQUESTER service is not started. Is it OK to start it. Solution: You can choose Y to continue. To avoid the problem in the future remove any unnecessary drivers. Regional Support ---------------- To customize boot disks and the Virtual Partition to support regional keyboards and character sets, edit Local.cfg which would usually be in the following folder: Windows 2000\XP: \Documents and Settings\All Users\Application Data\Symantec\Ghost \template\Common Windows NT 4: \WINNT\Profiles\All Users\Application Data\Symantec\Ghost\template \Common Windows 98: \WINDOWS\All Users\Application Data\Symantec\Ghost\template\Common Further instructions are contained within this file. This does not support languages requiring double byte character sets. Ghost Explorer -------------- Do not use Ghost Explorer to browse Ghost image files containing NTFS partitions that are spanned across multiple CDs. Doing so will result in frequent prompts to swap CDs. Files should not be added to the root folder of Linux Ext2/3 partitions. If files are added, the image will restore but the new files will not be visible and e2fsck will report errors. The version of an image file created with Ghost 2003 is displayed as 7.6 in the Properties dialog. ================================================================== This section lists issues discovered since Norton Ghost 2003 was first released or are new to Update 2 ================================================================== Ghost is not compatible with Drive Overlay software such as EZBios ------------------------------------------------------------------ Drive Overlays are used to overcome limitations in the computer BIOS with respect to hard drive sizes and may prevent the Norton Ghost Virtual Partition software from working. If you are using a Drive Overlay we recommend that you do NOT use Norton Ghost 2003. Please consult your computer vendor if you are unsure whether a Drive Overlay is installed. Ghost hangs when accessing USB2 Plextor CD Writer ------------------------------------------------- Problem: You are trying to write and image to or read an image from a USB2 Plextor CD writer with a CD in the writer, ghost hangs. Solution: Eject the CD from the writer, restart the computer and retry the operation. Insert the CD after Ghost has started. Can not access Images stored on USB1 CD drives when booting from product CD ---------------------------------------------------------------- Problem: You are trying to restore an image stored on a CD which is in a USB1 CD drive. You have booted from the product CD and have loaded the USB1 drivers. From Ghost you are unable to see the CD Drive. Cause: There is a conflict between the USB1 drivers and the CD drivers. Solution: You will be able to restore from the image using the @CD command line options, see p164 of the ghost guide for further details. Linux Lilo versions not supported --------------------------------- Norton Ghost 2003 will only support versions of Lilo before 22. If you have a later version than this you will need to boot from a secondary boot device and rerun lilo on the cloned disk in order to have a bootable system. =============================================================== 4. Cloning Windows 2000 and XP =============================================================== Windows 2000 and XP boot failures --------------------------------- Boot failures after cloning Windows 2000 and XP systems can usually be attributed to one of two causes: Cause 1 ------- Differences between the position and layout of partitions after the clone have resulted in new drive letters being assigned to existing volumes by the booting system. Some elements of the Windows boot process appear to access files using paths with drive letters. As a result, when the booting operating system fails to locate the file due to the drive being allocated a new drive letter, a boot failure occurs. Solution -------- a. Initialize the disk signature using the -FDSZ (force disk signature zero) switch. Initializing the disk signature forces Windows to discard any existing drive letters and to start re-allocating new drive letters from scratch. Note: Ghost generally performs this during a Windows disk load operation. It will not perform this initialization if you are only loading a partition. In this case the -FDSZ switch should be used to fix a boot failure. b. Alternately, if you wish to retain the allocated drive letters use the -FDSP switch (force disk signature preserve). This will only be required on Windows 2000 and XP disk load operations that result in a boot failure. c. To login to the machine you may need to change the absolute path for the user interface executable in the Windows registry. Refer to the Microsoft Knowledgebase article Q249321 for details. This process will allow the user to login but some other applications may fail. Refer to the Microsoft Knowledgebase article Q223188 for details. Cause 2 ------- Windows did not have the correct mass storage controller driver configured and loaded for the hardware it is booting on due to hardware differences between the source and destination machines. Solution -------- Clone to machines with similar hardware or if this is not possible you can use the Microsoft tool Sysprep. The Sysprep INF file, Sysprep.inf, contains a section [SysprepMassStorage] for specifying one or more mass storage controllers that you want Windows 2000 to load before it continues to boot. Microsoft provides one version of Sysprep for Windows 2000, and one version for Windows XP Pro. Microsoft do not provide a version for Windows XP Home. View the Microsoft Sysprep documentation for Windows 2000 at: http://www.microsoft.com/windows2000/techinfo/planning/incremental /sysprep11.asp You can obtain information on deploying Microsoft Windows XP using Sysprep from the Microsoft Windows XP Professional CD: Support \Tools\Deploy.cab\Deploy.chm Support\Tools\Deploy.cab\Ref.chm =============================================================== 5. Additional switches =============================================================== This section documents switches which were added to Ghost.exe after the manual was printed -MINMEM Tells Ghost to use as little conventional memory as possible. Ghost will default to this behavior when it detects there is less than 200Kb available -MINMEMOFF Forces Ghost to use the normal amount of conventional memory even when there is less than 200Kb available. =============================================================== 6. Installation CD layout and contents =============================================================== The installation CD has several folders containing files that you might find useful. - The Support folder holds all the DOS Ghost programs that can be run without installation. - The Extras folder holds Acrobat. - The Manual folder holds all electronic documentation. - The Install folder contains the compressed installation files. - The Tutorials folder holds the interactive demonstrations of Norton Ghost. The Troubleshooting appendix of Norton Ghost User's Guide refers to the Tools folder. This refers to the Support folder. ================================================================== 7. Technical Support ================================================================== Symantec Corporation maintains a comprehensive Technical Support web site for Norton Ghost and its associated utilities. Please point your browser to: http://www.symantec.com/techsupp/ghost for the enhanced support options described below. Norton Ghost 2003 Frequently Asked Questions (FAQ) -------------------------------------------------- This online version of the FAQ will include the top issues for your version of Norton Ghost and associated utilities. Norton Ghost 2003 Knowledge Base -------------------------------- Search or browse through a collection of clearly written articles that can answer your technical questions and help troubleshoot problems. The Norton Ghost 2003 "Ask A Tech" Discussion Forums ---------------------------------------------------- The Norton Ghost 2003 discussion groups are hosted by experienced Ghost support personnel and our goal will be to provide solutions within 24 hours of your technical posts. You can also contact our Technical Support department by phone. See the updated Norton Ghost User's Guide for the numbers and an explanation of your phone support options. ================================================================== 8. DOS Installation ================================================================== To install Norton Ghost 2003 in DOS: 1. Create a directory on the destination drive. For example, C:\GHOST. 2. Locate the Support folder on the installation CD and copy the files there to the directory you created in step 1. For example, if E:\ is your CD-ROM drive, type the following at the DOS prompt: xcopy E:\Support\*.* C:\GHOST /s ================================================================== END OF FILE ==================================================================