Copyright: (c) 2000 - 2005 Kroll Ontrack Inc.
Citation: (c) 2000 - 2005 Kroll Ontrack Inc.


EasyRecovery Contents
EasyRecovery™ Professional Contents

About EasyRecovery™

Disk Diagnostics

DataAdvisor

DriveTests

JumperViewer

PartitionTests

SizeManager

SMARTTests

Data Recovery

AdvancedRecovery

DeletedRecovery

FormatRecovery

RawRecovery

ResumeRecovery

EmergencyMedia

EmailRepair

OutlookRepair

OutlookExpressRepair

FileRepair

AccessRepair

ExcelRepair

PowerPointRepair

WordRepair

ZipRepair

Software Updates

EasyUpdate™

ProductNews

Crisis Center

CrisisInformation

RemoteDataRecovery™

In-LabDataRecovery

ExclusiveOffers

Technical Support and Data Recovery Services

License Agreement


About EasyRecovery
About EasyRecovery™

Welcome to EasyRecovery -- the revolutionary set of data recovery utilities for recovering lost data as well as repairing corrupted files.

EasyRecovery helps you repair files that are unusable due to the following:

•	Virus damage

•	Unreadable sectors due to hard disk or removable media failure

•	Inadvertent application, operating system, or computer shutdown

•	Random data corruption to critical areas

•	Other events that could cause damage to data within a file

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

Note: Though EasyRecovery requires the above operating systems for installation purposes, EasyRecovery is capable of recovering files from DOS and other Windows-based operating systems such as 3.x, 95, 98, and NT.

•	Microsoft Internet Explorer 4.0 or later

•	Software program applicable to the type of files repaired or recovered

•	Minimum of 64 MB of RAM (in most cases)

•	Pentium-class processor

•	150 MB of free space (Windows version only)

Installing EasyRecovery

Uninstalling EasyRecovery

Customizing EasyRecovery

Technical Support

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Installing EasyRecovery
Installing EasyRecovery™

We strongly recommend that you run EasyUpdate to check for new releases as soon as you have installed EasyRecovery.  We often put new releases, bug fixes, and software improvements on the web site. Updates obtained via EasyUpdate are free of charge.

To install EasyRecovery:

1.	Insert the EasyRecovery CD into your CD-ROM drive.

2.	The CD will automatically start. If it does not, click Run on the Start menu, and type D:\setup.exe, where D is the drive letter of your CD-ROM drive. Click OK.

3.	Select the appropriate language.

4.	Click Install EasyRecovery.

5.	Follow the on-screen instructions.

Note: If you downloaded EasyRecovery from the Internet, open Windows Explorer (or My Computer), locate and double-click the downloaded file. The installation process will automatically start.

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Uninstalling EasyRecovery
Removing EasyRecovery™

To remove EasyRecovery:

1.	Click Control Panel, and then double-click the Add or Remove Programs icon.

2.	Click EasyRecovery, and then click Remove.

3.	Click Yes when the confirmation dialog box appears.

4.	Follow the on-screen instructions.

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Software Updates

Ontrack periodically improves EasyRecovery - adding features, enhancements, and making changes based on customer requests.

Each of the following sections provides information on obtaining these new offerings:

EasyUpdate™

ProductNews

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Product News

Selecting this option will link you to the Ontrack website for information on the latest Category and Utility Components available.

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EasyRecovery Keyboard Shortcuts

Common shortcuts:

Display Help information 	F1

Copy selection to clipboard 	Ctrl-Insert or Ctrl-C

Paste copied items(s) 	Shift-Insert or Ctrl-V

Closes the active window 	Alt-F4

Open the Program Menu 	Alt-Space

Activate an item when focus is on it 	Space

Menu: (Toolbars on top of main screen)

Home 	Alt-H

EasyUpdate 	Alt-U

Properties 	Alt-O

QuickLaunch 	Alt-L

Help 	F1 or Alt-E

Exit 	Alt-F4 or Alt-X

Categories:

Crisis Center 	Alt-C

Software Updates 	Alt-S

Next Component 	Down/Right Arrow Keys, Tab

Previous Component 	Up/Left Arrow Keys, Shift-Tab

Components:

Back Button 	Alt-Left Arrow

Next Button 	Alt-Right Arrow

Help Button 	F1 or Alt-E

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CrisisInformation

Technical Support and Data Recovery Services

If you are having difficulty recovering your critical data, you may submit technical support questions by contacting Ontrack at one of the following:

US:	(952) 937-2121   support@ontrack.com
	www.ontrack.com/support/support.asp
UK:	+44 (0) 1372 744 422   techsupport@ontrack.co.uk
	www.ontrack.co.uk/support
Germany:	+49 (0) 7031 644 244   support@krollontrack.de
	www.ontrack.de/technischersupport
France:	0820 09 87 72   support@ontrack.fr
	www.ontrack.fr/techsupport
Spain:	900 112 012   soporte@ontrack.es
	www.ontrack.es/ayuda
Italy:	+49 (0) 7031 644 244   support@krollontrack.de
	www.ontrackrecuperodati.it/supportotechnico
Switzerland:	+49 (0) 7031 644 244   support@krollontrack.de
	www.datenrettung.ch/technischersupport
Poland:	(32) 20 19 008   dane@mbm.com.pl
	www.ontrack.pl/
Austria :	+49 (0) 7031/644-244  support@krollontrack.de
	www.ontrack.at/technischersupport
Japan:	+81(0)4-2932-6365 support@ontrack-japan.com
	www.ontrack-japan.com/support/
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RemoteDataRecovery
RemoteDataRecovery™

Remote Data Recovery is a powerful service used in data loss situations that require the expertise of an engineer. Remote Data Recovery can be the best option for deleted files, an unbootable computer, damage caused by viruses, deleted or missing partitions, user error, software malfunction, and corrupted file structures. This technology enables Ontrack engineers to quickly recover lost data directly from personal computers, laptops and servers remotely via a modem or Internet connection.  For additional information, please contact Ontrack at the following:

US:	1 (800) 872-2599	www.ontrack.com/rdr
UK:	0800 243 996	www.ontrack.co.uk/rdr
Germany:	00 800 10 12 13 14	www.ontrack.de/ferndatenrettung
France:	0800 90 72 42	www.ontrack.fr/rdr
Spain:	900 112 012	www.ontrack.es/rdr
Italy:	800 781 228	www.ontrackrecuperodati.it/rdr
Switzerland:	0800 880 100	www.recuperationdedonnees.ch/recuperationadistance
		www.datenrettung.ch/ferndatenrettung
Poland:	+48 601 462 563	www.ontrack.pl/rdr.php
Austria:	0800 644 150	www.ontrack.at/ferndatenrettung
Japan:	0120-413-374	http://www.ontrack-japan.com/rdr
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In-LabDataRecovery

In-Lab Data Recovery is for the most serious of data loss situations when you need to send the hard drive into a data recovery lab. Hard drives that are malfunctioning, physically damaged, or have been exposed to a disaster would require this level of service. For additional information, please contact Ontrack at the following:

US:	1 (800) 872-2599	http://www.ontrack.com/labdr
UK:	0800 243 996	www.ontrack.co.uk/labdr
Germany:	00 800 10 12 13 14	www.ontrack.de/datenrettung
France:	0800 90 72 42	www.ontrack.fr/laboratoire
Spain:	900 112 012	www.ontrack.es/laboratorio
Italy:	800 781 228	www.ontrackrecuperodati.it/recuperodati
Switzerland:	0800 880 100	www.recuperationdedonnees.ch/lab
		www.datenrettung.ch/datenrettung
Poland:	+48 601 462 563	www.ontrack.pl/lab.php
Austria:	0800 644 150	www.ontrack.at/datenrettung
Japan:	0120-413-374	http://www.ontrack-japan.com/inlab
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Exclusive Offers

For information about special pricing, please visit the Exclusive Offers page on the Ontrack web site.  Here you will find special offers and discounts exclusive to Crisis Center customers on Ontrack data recovery solutions:

US:	www.ontrack.com/crisiscenter/offers.asp
UK:	www.ontrack.co.uk/crisiscenter/offers.asp
Germany:	www.ontrack.de/crisiscenter/offers.asp
France:	www.ontrack.fr/crisiscenter/offers.asp
Spain:	www.ontrack.es/centrodecrisis/ofertas.asp
Italy:	www.ontrackrecuperodati.it/crisiscenter/offers.asp
Switzerland:	www.recuperationdedonnees.ch/crisiscenter/offers.asp
	www.datenrettung.ch/crisiscenter/offers.asp
Austria:	www.ontrack.at/crisiscenter/offers.asp
Japan:	www.ontrack-japan.com/crisiscenter/offers.html
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Crisis Center
Crisis Center™

Even if you have encountered the worst possible disaster with your computer, you may still be able to retrieve the data from it. Ontrack has experience recovering data resulting from severe software corruption, hard drive failures, viruses, user error, and natural disasters including floods, fires, and earthquakes. The first thing to remember if you are experiencing severe data loss is not to panic.  Even in the worst of circumstances, data can often be recovered.

The Crisis Center contains the following information on recovering from data loss disasters:

CrisisInformation (Information and Technical Support for data loss situations)

RemoteDataRecovery™ (Data Recovery via modem or the Internet)

In-Lab DataRecovery (Recover data from physically damaged disks)

ExclusiveOffers (Special pricing on data recovery solutions)

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EasyUpdate
EasyUpdate™

Program updates (also known as patches) are available to you through the Internet. EasyUpdate downloads and installs program updates in minutes.

If there are multiple components needing an update, EasyUpdate will give you a list of options.  You may update everything, or select just the ones you want. To minimize download time, EasyUpdate will recognize and offer only updates for the tools you have installed.

We strongly recommend that you run EasyUpdate to check for new releases as soon as you have installed EasyRecovery. We often put new releases, bug fixes, and software improvements on the web site. Updates obtained via EasyUpdate are free of charge.

Steps for running EasyUpdate:

1.	Make sure you are connected to the Internet. If you access the Internet using a modem, you should already be dialed in, or your browser should be set up to automatically dial in.

2.	Start EasyRecovery.

3.	Click the EasyUpdate button from the main EasyRecovery window (or click Software Updates, and then click EasyUpdate).

4.	In the EasyUpdate window, click Next.

This connects you to the Ontrack update server. EasyUpdate will determine which EasyRecovery tools you have installed. The list will include updates and product patches. Checked items will be downloaded to your computer.

5.	Select the items you want to update, and click Next.

6.	Follow the on-screen instructions.

7.	At the last screen, click Done. Depending on what you updated, you may be prompted to restart Windows. The changes will appear in EasyRecovery the next time you run it.

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Customizing EasyRecovery
Customizing EasyRecovery™

Properties, sometimes called settings, define how a tool runs.  Most EasyRecovery properties are initially set to standard or default values.  By changing the properties settings, you may customize EasyRecovery for your own needs.  Just click on Properties from the home window to access the Properties screen for all the tools.  From this window, you may change settings for multiple tools.  When you have made all your changes, click OK to confirm the changes.

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License Agreement

LICENSE AGREEMENT: TERMS AND CONDITIONS OF USE

IMPORTANT NOTICE.  THIS LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY) AND KROLL ONTRACK INC. OR ANY SUBSIDIARY, AND ITS SUPPLIERS ("KROLL ONTRACK"). BY INSTALLING OR USING THIS SOFTWARE IN ANY WAY YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT INSTALL OR USE THIS SOFTWARE IN ANY WAY.

LICENSE GRANT. Kroll Ontrack grants you a non-exclusive license to use this software and any associated documentation (the "Software") as indicated herein.  The Software is in "use" when it has recovered one or more files on a single drive.  "Recovered" is defined as creating a copy of a file.  A "single drive" is defined as a single rigid disk drive or a single removable media (USB drive, digital memory media, floppy disk, etc.).  Once in use as defined above, the Software is permanently licensed to that drive.  Use of the Software on any other drives other than the originally licensed number of drives is not permitted without the payment of an additional licensing fee.  If you have purchased a Corporate License, you may use (as that term is defined above) the Software, for internal purposes only, on the number of licensed drives for the license term authorized and agreed upon at the time of purchase.  If the Software is to be used for commercial or financial gain including, but not limited to, performing technical or consulting services, a Commercial License must be purchased.  If you have purchased a Commercial License, you may use (as that term is defined above) the Software, for commercial or financial gain, on the number of licensed drives for the license term authorized and agreed upon at the time of purchase.

OTHER RESTRICTIONS.  You shall not: (a) remove any product identification, copyright notices, or other notices or proprietary restrictions from this Software; (b) sell, lease, rent, copy , distribute or transfer this Software to another; (c) use this Software for commercial or financial gain including, but not limited to, use in performing technical or consulting services, without purchasing a Commercial License from Kroll Ontrack; (d) cause or permit reverse engineering, disassembly, decompilation or alteration of this Software except to the extent such restriction is expressly prohibited by applicable law.  You may make one copy of the Software solely for backup or archival purposes.

TERM.  This License is effective until termination or expiration.  You may terminate it at any time by destroying the Software, together with all copies thereof. This License will also terminate if you fail to comply with any term or condition of this Agreement.  Upon expiration or termination, you agree to destroy the Software, together with all copies thereof.

COPYRIGHT/OWNERSHIP.  This Software and its source code are proprietary products of Kroll Ontrack and are protected by copyright and other intellectual property laws.  The Software is licensed and not sold. You acquire only the right to use the Software and do not acquire any rights, express or implied, in the Software or media containing the Software other than those specified in this License.  Kroll Ontrack shall at all times retain all rights, title, interest, including intellectual property rights, in the Software and media.

TRADEMARKS.  Ontrack, EasyRecovery and other Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc. and/or its affiliates in the United States and/or other countries.  All other brand and product names are trademarks of their respective holders.

EXPORT RESTRICTIONS. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.

None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, Yugoslavia, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list.

DISCLAIMER OF WARRANTIES.  THIS SOFTWARE IS DISTRIBUTED 'AS IS' AND YOU, ITS USER, ASSUME ALL RISKS WHEN DOWNLOADING OR USING IT.  THERE ARE NO WARRANTIES EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE.  KROLL ONTRACK DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KROLL ONTRACK DOES NOT WARRANT THAT THE SOFTWARE IS NON-INFRINGING, THAT IT WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED, ERROR-FREE OR VIRUS-FREE.

LIMITATION OF LIABILITY.  IN NO EVENT SHALL KROLL ONTRACK BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHICH SHALL INCLUDE WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF KROLL ONTRACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

MISCELLANEOUS.  In the event of invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions.  The Agreement is governed by the laws of the State of Minnesota as applied to agreements between Minnesota residents entered into and to be performed entirely within Minnesota, and each party hereto submits to the exclusive jurisdiction of the Courts of that State.  The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.  This is the entire agreement between you and Kroll Ontrack, which supersedes any prior or subsequent agreement, including your purchase order terms, whether written or oral, relating to this subject matter.

U.S. GOVERNMENT RESTRICTED RIGHTS.  In the event the Federal Acquisition Regulations (FAR) or DFARS is applicable to this Agreement, the Software is provided only with Restricted Rights as defined in paragraph 52.227-19 or paragraph 252.227-7013(c)(1)(ii), respectively (or a comparable or successor clause to either), as applicable.  Contractor/manufacturer is Kroll Ontrack Inc., 9023 Columbine Road, Eden Prairie, MN 55347.

Copyright © 2005 Kroll Ontrack Inc.

ER11-30-04

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FileRepair Contents

EasyRecovery FileRepair is a do-it-yourself software solution that enables you to repair corrupt files quickly and easily, requires less technical sophistication than many software applications, and saves you time and resources.

FileRepair Components:

AccessRepair 	Repairs Microsoft Access database files

ExcelRepair 	Repairs Microsoft Excel files

PowerPointRepair 	Repairs Microsoft PowerPoint files

WordRepair 	Repairs Microsoft Word files

ZipRepair 	Repairs ZIP compressed files

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AccessRepair Contents

Welcome to the AccessRepair component, the file repair utility for repairing Microsoft Access files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer v4.0 or later

•	Microsoft Access v2.0, 95, 97, 2000, XP, or 2003

Selection Window

Progress Window

Results Report

Customizing AccessRepair

Changing the Default File Format in Microsoft Access

Technical Support

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Keyboard Shortcuts - Component Level
Keyboard Shortcuts

Common shortcuts:

Display Help information	F1

Copy selection to clipboard	Ctrl-Insert or Ctrl-C

Paste copied items(s)	Shift-Insert or Ctrl-V

Closes the active window	Alt-F4

Open the Program Menu	Alt-Space

Activate an item when focus is on it	Space

Menu: (Toolbars on top of main screen)

Home	Alt-H

Help	F1 or Alt-E

Exit	Alt-F4 or Alt-X

Categories:

Previous dialog page	Alt-Left Arrow

Next dialog page	Alt-Right Arrow

Help button	F1 or Alt-E


AccessRepair Selection Window

This screen contains two sections.  The top section allows you to select a file for repair by browsing the folder on your computer.  All selected files in this window will be repaired.

The bottom section provides you the ability to specify the destination folder for the repaired files.  You will need to select a folder other than the current source folder as the destination folder. A repaired copy of the selected files will be made to this destination folder.

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AccessRepair Progress Window

This screen displays information on the repair process for all selected files.   The name of the file and each stage that has been completed will be shown.

If you select a file from a previous repair attempt, you will be prompted if you'd like to redo the repair.   If you are redoing a repair, the file selected will be used as the source file for the repair.  If the file already exists for some other reason, you will be prompted before the file is overwritten.

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AccessRepair Results Report

This screen is displayed when all selected files have been processed.  The repair results for each file will be displayed.  The information will include the original file name and folder and the file name, and folder of the repaired file or extracted parts of the file.  If an error was encountered during the repair, an error message will be listed.  You may choose to print this report or save it to your computer.

A definition of each file that may be affected during the repair process is listed below:

•	Selected File - This is the file you have selected to be repaired.

•	Repaired File - This is the file that contains the repaired data.  EasyRecovery will make every attempt to repair the selected file so that it can be opened as a Microsoft Access file.  Depending on the severity of the corruption, this is not always possible.

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Customizing AccessRepair

Properties, sometimes called settings, define how a tool runs.  Most properties are initially set to standard or default values.  By changing the properties, you may customize AccessRepair for your own needs.  Just click on Properties to access the Properties screen.  When you have made all your changes, click OK to confirm the changes.


Changing the Default File Format in Microsoft Access

AccessRepair uses the default file format specified in Microsoft Access when repairing Access files. For example, AccessRepair will repair an Access 2003 file but the output file will be Access 2000 if the default file format in Microsoft Access is Access 2000.

To change the default file format in Microsoft Access:

1.	Open a Microsoft Access file if you don't have one open already.

2.	On the Tools menu, click Options, and then click the Advanced tab.

3.	Under Default File Format, click the Access file format you want.

A file in Access 2000 file format can be opened in Access 2000 or later. You can open a file in Access 2002 - 2003 format only in Access 2002 or later.

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ExcelRepair Contents

Welcome to the ExcelRepair component, the file repair utility for repairing Microsoft Excel files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer v4.0 or later

•	Microsoft Excel 95, 97, 2000, XP, or 2003

Selection Window

Progress Window

Results Report

Customizing ExcelRepair

Technical Support

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ExcelRepair Selection Window

This screen contains two sections.  The top section allows you to select a file for repair by browsing the folder on your computer.  All selected files in this window will be repaired.

The bottom section provides you the ability to specify the destination folder for the repaired files.  You will need to select a folder other than the current source folder as the destination folder. A repaired copy of the selected files will be made to this destination folder.

Return to ExcelRepair Contents


ExcelRepair Progress Window

This screen displays information on the repair process for all selected files.   The name of the file and each stage that has been completed will be shown.

If you select a file from a previous repair attempt, you will be prompted if you'd like to redo the repair.   If you are redoing a repair, the file selected will be used as the source file for the repair.  If the file already exists for some other reason, you will be prompted before the file is overwritten.

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ExcelRepair Results Report

This screen is displayed when all selected files have been processed.  The repair results for each file will be displayed.  The information will include the original file name and folder and the file name, and folder of the repaired file or extracted parts of the file.  If an error was encountered during the repair, an error message will be listed.  You may choose to print this report or save it to your computer.

A definition of each file that may be affected during the repair process is listed below:

•	Selected File - This is the file you have selected to be repaired.

•	Repaired File - This is the file that contains the repaired data.  EasyRecovery will make every attempt to repair the selected file so that it can be opened as a Microsoft Excel file.  Depending on the severity of the corruption, this is not always possible.

Return to ExcelRepair Contents


Customizing ExcelRepair

Properties, sometimes called settings, define how a tool runs.  Most properties are initially set to standard or default values.  By changing the properties, you may customize ExcelRepair for your own needs.  Just click on Properties to access the Properties screen.  When you have made all your changes, click OK to confirm the changes.

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EmailRepair Contents

EasyRecovery EmailRepair is a do-it-yourself software solution that enables you to repair corrupt email files quickly and easily, requires less technical sophistication than many software applications, and saves you time and resources.

EmailRepair Components:

OutlookRepair 	Repairs Microsoft Outlook files

OutlookExpressRepair 	Repairs Microsoft Outlook Express files

Note: Ontrack is continually developing e-mail recovery tools for other e-mail formats. For a listing of the latest e-mail file formats supported and detailed tool information, check www.ontrack.com/filerepair.

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OutlookRepair Contents

Welcome to the OutlookRepair component, the file repair utility for repairing Microsoft Outlook files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer 4.0 or later

•	Microsoft Outlook 97, 98, 2000, XP, or 2003

Locating Corrupted Microsoft Outlook Files

Repairing Corrupted Microsoft Outlook Files

OutlookRepair Report

Customizing OutlookRepair

Opening Recovered Files in Microsoft Outlook

Technical Support

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Locating Corrupted Microsoft Outlook Files

In Microsoft Outlook XP or 2003:

1.	On the File menu, click Data File Management.

2.	Select the name of the data file, and click Settings. The location of your Outlook file is displayed in the path field.

In Microsoft Outlook 97 through 2000:

1.	On the Tools menu, click Services.

2.	Select the name of the PST service, and click Properties. The location of your Outlook file is displayed in the path field.

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Repairing Corrupted Microsoft Outlook Files

The OutlookRepair tool repairs and restores Outlook files that were created using Outlook 97, 98, 2000, and XP. You can use this tool to recover and restore corrupt Personal Folder Files (PST), corrupt Offline Folder Files (OST), deleted messages, and password protected files. You can also use this tool to recover Messages, Folders, Calendar, Contacts, Tasks, and Notes.

Note: To repair an Outlook 2003 PST file, you must have Microsoft Outlook 2003 installed on the computer on which EasyRecovery is running.  Attempting to use an earlier version of Outlook to repair an Outlook 2003 PST will result in an error.

To repair corrupted Microsoft Outlook files:

1.	Launch EasyRecovery EmailRepair.

2.	On the left side of the program window, click EmailRepair. The OutlookRepair and OutlookExpressRepair buttons appear in the window.

3.	Click the OutlookRepair button. The OutlookRepair window appears.

4.	In the File to Repair area, place the files you want to repair. You have two options:

•	Drag and drop corrupted PST files into the File to Repair area.

•	Click the Browse for File(s) button to display the Open dialog box. Then browse for corrupted PST files, select them, and click Open. The corrupted PST files appear in the File to Repair area.

5.	In the Repaired Files Folder area, specify a destination folder for the repaired files. You must select a folder other than the source folder (i.e., the folder containing the corrupted files). You have two options:

•	Accept the default destination folder.

•	Specify a new destination folder. You can either type in the path or click the Browse for Folder button to browse to the desired location. Note that this new location is temporary and will not be saved after you exit the EmailRepair tool.

6.	To change the default settings in OutlookRepair, click the Properties button to display the OutlookRepair Options dialog box. For more information, see "Customizing OutlookRepair."

7.	Click Next. EasyRecovery scans the corrupted file, recovers what it can, and creates a new file. A progress meter appears while the recovery is taking place. A Summary window also appears reminding you to open your repaired files in Microsoft Outlook.

8.	In the Summary window, click OK. A Repair Report appears.

9.	Click Save to save your report.

10.	Click Print to print your report.

11.	Click Done to return to the EmailRepair window.

12.	In Microsoft Outlook, open your recovered files. See "Opening Recovered Files in Microsoft Outlook."

If Microsoft Outlook is not the default email program: OutlookRepair will start to repair the corrupted files, but it will stop early and put an error message about the default mail client in the repair report.

To make Microsoft Outlook the default email program:

•	In Control Panel, double-click the Internet Options icon, and then click the Programs tab. In the E-mail list, click Microsoft Outlook.

Return to OutlookRepair Contents


OutlookRepair Results Report
OutlookRepair Report

The Repair Report window appears when all selected files have been processed. The repair results for each file are displayed in this window. The information includes the original file name and folder, as well as extracted parts of the repaired file. If an error occurred during the repair, an error message is listed. You can print this report or save it to your computer.

EasyRecovery makes every attempt to repair the selected file so that it can be opened as a Microsoft Outlook file. Depending on the severity of the corruption, this is not always possible.

Return to OutlookRepair Contents


Customizing OutlookRepair

Properties, sometimes called settings, define how a tool runs. Most properties are initially set to standard or default values. By changing the properties, you can customize OutlookRepair for your own needs.

To customize OutlookRepair:

1.	Click the Properties button to display the OutlookRepair Options window.

2.	In the Repaired Files Folder area, accept the default destination folder for the repaired PST files, or specify a new destination folder. If you specify a new location for your repaired files in the OutlookRepair Options dialog box, the location is permanent and will be saved after you exit the tool.

3.	In the Message Option area, choose which messages you want included in the repair. You have two options:

•	Accept the default message option: Repair current messages only.

•	Select a new message option: Repair deleted messages only or Repair both (current messages and deleted messages). If there is extensive file corruption, it is recommended that you select the Repair both option.

If you select a new message option, it is permanent and will be saved after you exit the tool.

4.	In the Repaired File Size area, select one of the following options:

•	No maximum.

•	Maximum size of repaired file. If you select this option, then specify the maximum repaired file size. If the file size must be limited to fit on a CD-ROM, for example, 650 MB is recommended. EasyRecovery may limit the size of the repaired file to 2 GB.

Note: The 2 GB limit applies only to PST files created by Microsoft Outlook XP and earlier. This limit does not apply to the new type of PST files created by Microsoft Outlook 2003.

5.	Select the Complete Scan check box only if you have already run OutlookRepair and did not achieve the desired results. The Complete Scan feature may be able to repair skewed files.

Important Note: You will get more predictable results if you do not use the Complete Scan feature. Therefore, do not select the Complete Scan check box the first time you attempt to repair a file. You should select this check box only if your first attempt at repairing a file did not achieve the desired results.

6.	Click OK to save your changes.

Note: You can click Apply to save your changes and to keep working in the OutlookRepair Options dialog box. These changes will be saved even if you click Cancel.

Return to OutlookRepair Contents


Opening Recovered Files in Microsoft Outlook

After you repair your corrupted Outlook files, you will need to open them in Microsoft Outlook.

In Microsoft Outlook XP:

1.	On the File menu, point to Open, and then click Outlook Data File.

2.	You will find your recovered files in the destination folder you specified in step 5 in "Repairing Corrupted Microsoft Outlook Files."

In Microsoft Outlook 2000:

1.	On the File menu, point to Open, and then click Personal Folders File.

2.	You will find your recovered files in the destination folder you specified in step 5 in "Repairing Corrupted Microsoft Outlook Files."

In Microsoft Outlook 97 and 98:

1.	On the File menu, point to Open Special Folder, and then click Personal Folder.

2.	You will find your recovered files in the destination folder you specified in step 5 in "Repairing Corrupted Microsoft Outlook Files."

Return to OutlookRepair Contents


OutlookExpressRepair Contents

Welcome to the OutlookExpressRepair component, the file repair utility for repairing Microsoft Outlook Express files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer 4.0 or later

•	Microsoft Outlook Express 5.0 or later

Locating Corrupted Microsoft Outlook Express Files

Repairing Corrupted Microsoft Outlook Express Files

OutlookExpressRepair Results Report

Customizing OutlookExpressRepair

Importing Recovered Files into Microsoft Outlook Express

Technical Support

Return to EmailRepair Contents


Locating Corrupted Microsoft Outlook Express Files

1.	Launch Microsoft Outlook Express.

2.	On the Tools menu, click Options, and then click the Maintenance tab.

3.	Click the Store Folder button to display the Store Location dialog box.

4.	The Store Location dialog box lists the location of all of the DBX files associated with Outlook Express.

Return to OutlookExpressRepair Contents


Repairing Corrupted Microsoft Outlook Express Files

The OutlookExpressRepair tool repairs and restores Outlook Express files that were created using Outlook Express version 5.0 and later. You can use this tool to recover and restore corrupt Outlook Express DBX files containing message data. In other words, you can use this tool on any folder containing email messages in Outlook Express.

To repair corrupted Microsoft Outlook files:

1.	Launch EasyRecovery EmailRepair.

2.	On the left side of the program window, click EmailRepair. The OutlookRepair and OutlookExpressRepair buttons appear in the window.

3.	Click the OutlookExpressRepair button. The OutlookExpressRepair window appears.

4.	In the File to Repair area, place the files you want to repair. You have two options:

•	Drag and drop corrupted DBX files into the File to Repair area.

•	Click the Browse for File(s) button to display the Open dialog box. Then browse for corrupted DBX files, select them, and click Open. The corrupted DBX files appear in the File to Repair area.

5.	In the Repaired Files Folder area, specify a destination folder for the repaired files. You must select a folder other than the source folder (i.e., the folder containing the corrupted files). You have two options:

•	Accept the default destination folder.

•	Specify a new destination folder. You can either type in the path or click the Browse for Folder button to browse to the desired location. Note that this new location is temporary and will not be saved when you exit the EmailRepair tool.

6.	To change the default settings in OutlookExpressRepair, click the Properties button to display the OutlookExpressRepair Options dialog box. For more information, see "Customizing OutlookExpressRepair."

7.	Click Next.

8.	If a folders.dbx file exists in your repaired files folder, a Critical File dialog box appears. Do one of the following:

•	Click Yes to overwrite the folders.dbx file.

Note: The folders.dbx file contains no email data, and is simply a file that is required for importing fixed databases. It will exist if you have already run the tool.

•	Click No if you want to specify a different location for your recovered file.

EasyRecovery then scans the corrupted file, recovers what it can, and creates a new file. A progress meter appears while the recovery is taking place. A Summary window also appears reminding you to import your repaired files into Microsoft Outlook Express.

9.	In the Summary window, click OK. A Repair Report appears.

10.	Click Save to save your report.

11.	Click Print to print your report.

12.	Click Done to return to the EmailRepair window.

13.	Import your recovered files into Microsoft Outlook Express. See "Importing Recovered Files into Microsoft Outlook Express."

Return to OutlookExpressRepair Contents


OutlookExpressRepair Results Report
OutlookExpressRepair Report

The Repair Report window appears when all selected files have been processed. The repair results for each file are displayed in this window. The information includes the original file name and the number of recovered messages. If an error occurred during the repair, an error message is listed. You can print this report or save it to your computer.

EasyRecovery makes every attempt to repair the selected file so that it can be opened as a Microsoft Outlook Express file. Depending on the severity of the corruption, this is not always possible.

Return to OutlookExpressRepair Contents


Customizing OutlookExpressRepair

Properties, sometimes called settings, define how a tool runs. Most properties are initially set to standard or default values. By changing the properties, you can customize OutlookExpressRepair for your own needs.

1.	Click the Properties button to display the OutlookExpressRepair Options window.

2.	In the Repaired Files Folder area, accept the default location for the repaired DBX files, or specify a new location. If you specify a new location in the OutlookExpressRepair Options window, the location is permanent and will be saved after you exit the tool.

3.	In the Message Option area, choose which messages you want included in the repair. You have two options:

•	Accept the default message option: Repair current messages only.

•	Select a new message option: Repair deleted messages only or Repair both (current messages and deleted messages). If there is extensive file corruption, it is recommended that you select the Repair both option.

Note: If you select a new message option, it is permanent and will be saved after you exit the tool.

4.	Click OK to save your changes.

You can click Apply to save your changes and to keep working in the OutlookExpressRepair Options dialog box. These changes will be saved even if you click Cancel.

Note about repairing deleted messages: Because of the way Outlook Express deletes messages, it is impossible to recover 100% of the data. Approximately 1% of the data is overwritten and lost permanently. This overwriting is spread evenly throughout the message, which means you won’t incur the 1% data loss all in one place.

Return to OutlookExpressRepair Contents


Importing Recovered Files into Microsoft Outlook Express

After you repair your corrupted Outlook Express files, you will need to import the recovered data into Microsoft Outlook Express.

To import repaired files into Microsoft Outlook Express:

1.	Launch Microsoft Outlook Express.

2.	On the File menu, point to Import, and then click Messages.

3.	Select Microsoft Outlook Express 5 (or 6 if 5 is not listed) from the list, and then click Next.

4.	In the Import From OE5 (or OE6) dialog box, select the Import mail from an OE5 (or OE6) store directory option, and click OK.

5.	Browse to the location of the repaired messages, and then click OK to return to the Location of Messages screen. You will find your repaired files in the destination folder you specified in step 5 in "Repairing Corrupted Microsoft Outlook Express Files."

6.	In the Location of Messages screen, click Next.

7.	Select the folders you want to import and click Next. Outlook Express then copies the data from the recovered DBX files.

8.	Click Finish.

9.	After you import the data you can delete the recovered DBX files.

Notes:

•	A recovered DBX file will usually be smaller than a standard DBX file. EasyRecovery does not need to store all of the information about the messages during the import process, because Outlook Express will generate additional information stored in the DBX file.

•	A recovered DBX file larger than 2,000 MB (2 GB) will be broken into multiple smaller files.

Return to OutlookExpressRepair Contents


PowerPointRepair Contents

Welcome to the PowerPointRepair component, the file repair utility for repairing Microsoft PowerPoint files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer v4.0 or later

•	Microsoft PowerPoint 97, 2000, XP, or 2003

Selection Window

Progress Window

Results Report

Customizing PowerPointRepair

Technical Support

Return to FileRepair Contents


PowerPointRepair Selection Window

This screen contains two sections.  The top section allows you to select a file for repair by browsing the folder on your computer.  All selected files in this window will be repaired.

The bottom section provides you the ability to specify the destination folder for the repaired files.  You will need to select a folder other than the current source folder as the destination folder. A repaired copy of the selected files will be made to this destination folder.

Return to PowerPointRepair Contents


PowerPointRepair Progress Window

This screen displays information on the repair process for all selected files.   The name of the file and each stage that has been completed will be shown.

If you select a file from a previous repair attempt, you will be prompted if you'd like to redo the repair.   If you are redoing a repair, the file selected will be used as the source file for the repair.  If the file already exists for some other reason, you will be prompted before the file is overwritten.

Return to PowerPointRepair Contents


PowerPointRepair Results Report

This screen is displayed when all selected files have been processed.  The repair results for each file will be displayed.  The information will include the original file name and folder and the file name, and folder of the repaired file or extracted parts of the file.  If an error was encountered during the repair, an error message will be listed.  You may choose to print this report or save it to your computer.

A definition of each file that may be affected during the repair process is listed below:

•	Selected File - This is the file you have selected to be repaired.

•	Repaired File - This is the file that contains the repaired data.  EasyRecovery will make every attempt to repair the selected file so that it can be opened as a Microsoft PowerPoint file.  Depending on the severity of the corruption, this is not always possible.

Return to PowerPointRepair Contents


Customizing PowerPointRepair

Properties, sometimes called settings, define how a tool runs.  Most properties are initially set to standard or default values.  By changing the properties, you may customize PowerPointRepair for your own needs.  Just click on Properties to access the Properties screen.  When you have made all your changes, click OK to confirm the changes.

Return to PowerPointRepair Contents


WordRepair Contents

Welcome to the WordRepair component, the file repair utility for repairing Microsoft Word files.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000, or XP

•	Microsoft Internet Explorer v4.0 or later

•	Microsoft Word 6.0, 95, 97, 2000, XP, or 2003

Selection Window

Progress Window

Results Report

Customizing WordRepair

Technical Support

Return to FileRepair Contents


WordRepair Selection Window

This screen contains two sections.  The top section allows you to select a file for repair by browsing the folder on your computer.  All selected files in this window will be repaired.

The bottom section provides you the ability to specify the destination folder for the repaired files.  You will need to select a folder other than the current source folder as the destination folder. A repaired copy of the selected files will be made to this destination folder.

Return to WordRepair Contents


WordRepair Progress Window

This screen displays information on the repair process for all selected files.   The name of the file and each stage that has been completed will be shown.

If you select a file from a previous repair attempt, you will be prompted if you'd like to redo the repair.   If you are redoing a repair, the file selected will be used as the source file for the repair.  If the file already exists for some other reason, you will be prompted before the file is overwritten.

Return to WordRepair Contents


WordRepair Results Report

This screen is displayed when all selected files have been processed.  The repair results for each file will be displayed.  The information will include the original file name and folder, and the file name and folder of the repaired file or extracted parts of the file.  If an error was encountered during the repair, an error message will be listed.  You may choose to print this report or save it to your computer.

A definition of each file that may be affected during the repair process is listed below:

•	Selected File - This is the file you have selected to be repaired.

•	Repaired File - This is the file that contains the repaired data.  EasyRecovery will make every attempt to repair the selected file so that it can be opened as a Microsoft Word document.  Depending on the severity of the corruption, this is not always possible.  In the event that this file cannot be opened, utilize the Salvage File to access your critical data.

•	Salvage File - If the Create Salvage File option was enabled, a Salvage File will be created.  The Salvage File stores only the text extracted from the Selected File.  In the event that the repaired file cannot be opened, this file can be used to access any lost text information.  If you cannot open the Repaired File and you did not create a Salvage File, reprocess the Selected File with the Salvage File option enabled by changing the properties.

Return to WordRepair Contents


Customizing WordRepair

Properties, sometimes called settings, define how a tool runs.  Most properties are initially set to standard or default values.  By changing the properties, you may customize WordRepair for your own needs.  Just click on Properties to access the Properties screen.  When you have made all your changes, click OK to confirm the changes.

Return to WordRepair Contents


ZipRepair Contents

Welcome to the ZipRepair component, the file repair utility for repairing files using ZIP compression.

System Requirements:

•	Microsoft Windows 98SE, Me, 2000 or XP

•	Microsoft Internet Explorer v4.0 or later

Selection Window

Progress Window

Results Report

Customizing ZipRepair

Technical Support

Return to FileRepair Contents


ZipRepair Selection Window

This screen contains two sections.  The top section allows you to select a file for repair by browsing the folder on your computer.  All selected files in this window will be repaired.

The bottom section provides you the ability to specify the destination folder for the repaired files.  You will need to select a folder other than the current source folder as the destination folder. A repaired copy of the selected files will be made to this destination folder.

Return to ZipRepair contents


ZipRepair Progress Window

This screen displays information on the repair process for all selected files.   The name of the file and each stage that has been completed will be shown.

If you select a file from a previous repair attempt, you will be prompted if you'd like to redo the repair.   If you are redoing a repair, the file selected will be used as the source file for the repair.  If the file already exists for some other reason, you will be prompted before the file is overwritten.

Return to ZipRepair contents


ZipRepair Results Report

This screen is displayed when all selected files have been processed.  The repair results for each file will be displayed.  The information will include the original file name and folder and the file name, and folder of the repaired file or extracted parts of the file.  If an error was encountered during the repair, an error message will be listed.  You may choose to print this report or save it to your computer.

A definition of each file that may be affected during the repair process is listed below:

•	Selected File - This is the file you have selected to be repaired.

•	Repaired File - This is the file that contains the repaired data.  EasyRecovery will make every attempt to repair the selected file so that it can be opened as a Zip file.  Depending on the severity of the corruption, this is not always possible.

Return to ZipRepair contents


Customizing ZipRepair

Properties, sometimes called settings, define how a tool runs.  Most properties are initially set to standard or default values.  By changing the properties, you may customize ZipRepair for your own needs.  Just click on Properties to access the Properties screen.  When you have made all your changes, click OK to confirm the changes.

Return to ZipRepair contents


Disk Diagnostics Contents

The Disk Diagnostics category provides you with valuable system diagnostic tools.  Tools included in this category are designed to quickly determine whether your system is experiencing hardware or on-disk structure problems.  All tools in this category generate a detailed report on the condition of your system.

Disk Diagnostics Components:

DataAdvisor

DriveTests

JumperViewer

PartitionTests

SizeManager

SMARTTests

WARNING:  Strange noises coming from your hard drive may be an indication of a serious problem.  Continuing to run the system may damage it beyond repair or lead to irretrievable data loss.  Contact Technical Support or Data Recovery Services for further assistance or visit the Ontrack website from another computer.

Return to EasyRecovery Contents


DriveTests

The DriveTests tool allows you to test the physical health of your disk drive.  All tests in this tool are read-only tests designed to check the physical stability of your hard drive.  You have the ability to select multiple drives to test.

The following tests are available in the DriveTests  tool:

Quick Diagnostic Test

Full Diagnostic Test

These links provide information on the various screens found in the DriveTests tool:

DriveTests - Drive Selection

DriveTests - Test Selection

DriveTests - Performing Tests

WARNING:  Strange noises coming from your hard drive may be an indication of a serious problem.  Continuing to run the system may damage it beyond repair or lead to irretrievable data loss.  Contact Technical Support or Data Recovery Services for further assistance or visit the Ontrack website from another computer.

Return to Disk Diagnostics Contents


DriveTests - Drive Selection

Select the drive or drives you wish to perform diagnostic tests on.  You may select more than one drive at a time.  If more than one drive is selected, tests will be performed sequentially.  If you are testing removable drives, the removable media must be present in the drive before selecting the DriveTests tool.

If your drive is not found in the list, verify the hard drive cable is connected properly and drive jumper settings are correct.  The JumperViewer software can help you with jumper setting for ATA/IDE drives.

Select Next to determine what test to perform on the drives selected.  Select Cancel to exit the tool.

WARNING:  Strange noises coming from your hard drive may be an indication of a serious problem.  Continuing to run the system may damage it beyond repair or lead to irretrievable data loss.  Contact Technical Support or Data Recovery Services for further assistance or visit the Ontrack website from another computer.

Return to Disk Diagnostics Contents


DriveTests - Test Selection

You have the option to run one test at a time on each drive selected.  To quickly determine if your hard drive has a severe physical problem, select the Quick Diagnostic Test.  To perform an extensive scan of your hard drive, select the Full Diagnostic Test.

Select the appropriate test then press Next to begin testing the selected drives.  Select Back to change your drive selection, or Cancel to exit the tool.

Return to Disk Diagnostics Contents


DriveTests - Performing Tests

The diagnostic tests are performed in this screen.  A progress spinner will appear on the lower left corner while the tests are being performed.  The screen will keep a running log of the tests, which can be printed or saved to a file at the end of the tests.  The tests can be canceled by selecting the Cancel button.

Click the Finish button to exit the DriveTests tool, or Back to select different tests.

Note:  All log data will be lost when selecting Back.

The log has a header, which provides information on the test performed along with a time stamp.  The middle portion of the log will list the drives being tested and any critical errors found during the test.  The test results section will list the results of the test for each drive the test was performed on.  Finally, the recommendation section will provide information on how to proceed.

Recommendation for Data Loss Situation

In general, if your hard drive fails one of the diagnostic tests it probably has some sort of physical problem.  The problem may be as minor as one or two unreadable areas or as critical as a major mechanical problem.  In any case, a failure of any kind could lead to data loss.  If you have a concern for the stability of your system or are experiencing a data loss situation, contact Ontrack for further assistance or visit the Ontrack website from another computer.

Quick Diagnostic Test Results

If your drive passes the Quick Diagnostic Test, no physical drive problems have been found.

•	If you ARE experiencing a data loss situation, run the Full Diagnostic Test to perform a more exhaustive analysis of your drive and verify the Quick Test result

If your hard drive fails the Quick Diagnostic Test, physical drive problems have been found indicating your hard drive is physically unstable.

•	If you ARE experiencing a data loss situation, contact Technical Support or Data Recovery Services immediately.  Continuing to operate your system may damage your hard drive beyond repair or cause irretrievable data loss.

•	If you ARE NOT experiencing a data loss situation, run the Full Diagnostic Test to perform a more exhaustive analysis of your drive and confirm the Quick Test result.

Full Diagnostic Test Results

If your hard drive passes the Full Diagnostic Test with minor errors, this is typically a sign of a minor media problems or a small amount of unreadable areas.  If you HAVE a data loss situation, contact Technical Support or Data Recovery Services.  If you are NOT in a data loss situation, backup your data, reformat the hard drive, and restore your data.  Always verify your backup of the data before reformatting your hard drive.

If your hard drive fails the Full Diagnostic Test, your drive could have serious mechanical problems.  You should contact Technical Support or Data Recovery Services for data recovery service if you HAVE a data loss situation.  If you are NOT in a data loss situation, contact your drive manufacturer for a replacement drive.

Return to Disk Diagnostics Contents


Quick Diagnostic Test

The Quick Diagnostic Test will determine, with 90 percent certainty, in 90 seconds, whether your hard disk has a physical problem.

The Quick Disk Diagnostic has the following features:

•	Runs for 90 seconds

•	Performs single sector reads of selected drive

•	Performs one retry on any failed read

•	Generates a random sector number based on drive geometry

•	Returns 'Pass' or 'Fail' error

•	Fails the first bad sector encountered

WARNING:  Continuing to operate your system may damage your hard drive beyond repair or cause irretrievable data loss.  If your computer fails any of the diagnostics in this tool, see Technical Support and Data Recovery Services for round-the-clock data recovery service phone numbers.

Return to Disk Diagnostics Contents


Full Diagnostic Test

The Full Diagnostic test will check/read the entire hard drive looking for physical problems such as unreadable sectors.  If you are uncertain as to the physical stability of your hard disk, the Full Diagnostic is the best choice.

The Full Disk Diagnostic has the following features.

•	Reads drive sequentially from first to last sector

•	Performs single sector reads of selected drive

•	Performs one retry on any failed read

•	Returns 'Passed', 'Passed with minor errors', or 'Failed'

•	Fails if a total of 20 bad sectors are encountered or 9 bad sectors in a row are encountered

WARNING:  Continuing to operate your system may damage your hard drive beyond repair or cause irretrievable data loss.  If your computer fails any of the diagnostics in this tool, see Technical Support and Data Recovery Services for round-the-clock data recovery service phone numbers.

Return to Disk Diagnostics Contents


SMARTTests

SMART is an acronym for Self-Monitoring, Analysis and Reporting Technology.  SMART tests help prevent data loss by predicting possible drive failures using special algorithms built into the firmware of your hard drive.  Most new IDE and SCSI hard drives support the SMART technology.

The SMARTTests option includes three separate diagnostic tests:

•	SMART Status Check - The SMART Status Check will perform a quick status check of your hard drive, which takes a few seconds.  The SMART Status check returns the current SMART status of the hard drive.  Your drive monitors it’s health during normal operation and logs SMART thresholds.  If any of the drives SMART thresholds have been exceeded, a SMART alert will be reported in this test.

•	Short SMART Test - The Short SMART Test will issue a short (around 90 seconds) self-test command to your drive.  This test is built into the firmware of your drive and is designed to quickly identify major internal failures with your drive.

•	Extended SMART Test - The Extended SMART Test will issue a comprehensive (several minutes to an hour) self-test command to your hard disk.  This test is also built into the firmware of you hard drive and is designed to find minor internal problems or inconsistencies with your drive.

SMARTTests - Drive Selection

SMARTTests - Test Selection

SMARTTests - Results

Return to Disk Diagnostics Contents


SMARTTests - Drive Selection

1.	Select the drive you wish to perform drive SMART tests on.  Test results will be displayed when the tests are complete.  You may select more than one drive at a time. If more than one drive is selected, tests will be performed sequentially.

2.	Select Next to determine what SMART test to perform on the drives selected.

3.	Select Cancel to exit the tool.

Return to Disk Diagnostics Contents


SMARTTests - Test Selection

1.	Select the test you wish to perform.  For the short and extended drive self tests a progress meter will be displayed in the lower left corner to update you on the progress of the tests.  The extended drive self-test may take a long time before any progress is displayed.

2.	Select the appropriate test and Next to start testing the drives selected.

3.	Select Back to choose another drive to test or Cancel to exit.

Return to Disk Diagnostics Contents


SMARTTests - Results

The SMARTTests are performed in this screen.  A progress spinner will appear on the lower left corner while the tests are being performed.  The screen will keep a running log of the tests, which can be printed or saved to a file at the end of the tests.  The tests can be canceled by selecting the Cancel button.

Click the Finish button to exit the SMARTTests tool or Back to select different tests.

Note:  All log data will be lost when selecting Back.

The log has a header, which provides information on the test performed along with a time stamp.  The middle portion of the log will list the drives being tested and any critical errors found during the test.  The test results section will list the results of the test for each drive the test was performed on.  Finally, the recommendation section will give you information on how to proceed.

SMARTTests Test Results

If your hard drive passes the SMART Tests performed with no errors, no internal problems or inconsistencies have been found. It is recommended you periodically run the SMARTTests tool as part of a drive maintenance schedule.

If your hard drive fails the SMARTTests, internal problems and inconsistencies have been found indicating your hard drive is potentially experiencing failure.  Any drives reporting a SMART failure should be considered likely to fail at any time.

If you ARE experiencing a data loss situation, contact Technical Support or Data Recovery Services immediately.  Continuing to operate your system may damage your hard drive beyond repair or cause irretrievable data loss.

•	If you ARE NOT experiencing a data loss situation, it is recommended you backup your data and contact the drive manufacturer for a replacement drive.

Return to Disk Diagnostics Contents


PartitionTests

In some cases, while your drive may not have any physical problems, it may have on-disk structure problems.  The PartitionTests tool is designed to analyze on-disk file system structures.  The tool will do an extensive scan of file systems structures generating a report of the condition of your file data.

The file system checks verify the data integrity of FAT and NTFS partitions.  The length of the tests will vary greatly depending on the size of the partition and the number of the files in the partition.

PartitionTests - Partition Selection

PartitionTests - Results

Return to Disk Diagnostics Contents


PartitionTests - Partition Selection

Select the partitions you would like to perform file system checks on.  Any file structure errors found will be reported on the following screen.

Select Next to perform the file system check.  Select Cancel to exit the tool.

Note: For the most accurate results, please close all other programs before starting the file system check.  Open files may cause false errors to be reported by the file system check.

Return to Disk Diagnostics Contents


PartitionTests - Results

The PartitionTests are performed in this screen.  A progress spinner will appear on the lower left corner when the tests are being performed.  The screen will keep a running log of the test results, which can be printed or saved to a file at the end of the tests.  The tests can be canceled by selecting the Cancel button.

Click the Finish button to exit the PartitionTests tool or Back to select different partitions.

Note:  All log data will be lost when selecting Back.

The log has a header, which gives information on the test performed along with a time stamp.  The middle portion of the log will list the drives being tested and any critical errors found during the test.  The test results section will list the results of the test for each drive the test was performed on.  Partition sizes are displayed in millions of bytes.  Finally, the recommendation section will give you information on how to proceed.

PartitionTests Results

If a partition passes the test with no errors, no on-disk structure errors have been found.

•	If you ARE experiencing a data loss situation, you should run the applicable tools in the Data Recovery category to recover lost data.  Also, professional data recovery services are available by contacting Technical Support or Data Recovery Services.

•	If you ARE NOT experiencing a data loss situation, it is recommended you run the DriveTests and PartitionTests tools as part of a regular drive maintenance schedule.

If the partition test passes with minor errors or fails the partition test, minor or critical system structure errors have been found.

•	If you ARE experiencing a data loss situation, you should run the applicable tools in the Data Recovery category to recover lost data.  Also, professional data recovery services are available by contacting Technical Support or Data Recovery Services.

•	If you ARE NOT experiencing a data loss situation, it is recommended you backup your data and use the Windows Scandisk tool to fix the file structure errors.  Always verify your backup of the data before repartitioning your hard drive.

In either case, it is recommended you run the Full Diagnostic Test, from the DriveTests tool, on the drive containing the partition to verify if your drive has any physical problems.

Return to Disk Diagnostics Contents


DataAdvisor Diskette

Data Advisor™ is a self-booting diagnostic tool for assessing the condition of your computer system.  Data Advisor quickly assesses the health of your hard disk drive, file structures, and computer memory by identifying problems that could cause data loss.  This comprehensive diagnostic tool can be used to both diagnose current problems and as part of a regular maintenance program to identify potential problems that could lead to data loss.  If potential problems are identified, you will have time to backup your valuable information and make corrections to avoid future loss.

When selecting the DataAdvisor Diskette option, the program will spawn a diskette creator program, which will create a DataAdvisor™ diskette.  To proceed, you will need to insert a blank formatted 1.44 MB diskette into the A: drive.  Once the DataAdvisor diskette is created, you will need to shutdown Windows and boot to the diskette.  DataAdvisor will automatically load upon boot and allow you to perform the following diagnostics on your system.

Data Advisor Diagnostic Test Options:

•	Quick Functional Test - Performs random reads and seeks on the hard disk to check for catastrophic physical problems.

•	SMART Status Check - Informs you of any warnings or alerts that have been set by the hard drive.  SMART (Self-Monitoring, Analysis and Reporting Technology) is a technology embedded by manufacturers into many hard drives to offer an early warning of failures.

•	Complete Surface Scan - Verifies the physical integrity of the hard disk platters by reading every sector on the hard disk

•	File Structure Test - Reads and verifies the integrity of the File Allocation Tables (FAT) on DOS, Windows 3.x, Windows 95, 98, Me, NT*, 2000* and XP*.  Checks critical boot sectors, read the Master Boot Record and crosschecks partition tables and CMOS.

•	System Memory Test - Exercises and verifies the integrity of the memory in the computer system and detects defects and errors.

Data Advisor System Requirements

•	IDE/EIDE/ATA interface and SCSI drives

•	Compatible with any PC with a 486 or greater processor

•	Structure diagnostics support DOS, Windows 3.x, 95, 98, Me, NT*, XP*, and 2000*

•	Emergency Boot Diskette creator requires Windows 98, Me, or NT operating system

•	Minimum of 16 MB of memory (in most cases)

•	1.44MB floppy disk drive

* Support for FAT formatted partitions only

Return to Disk Diagnostics Contents


JumperViewer

The Ontrack JumperViewer is a graphical, interactive Java applet for quickly finding jumper placements for IDE/ATA hard drives.  This viewer is similar to the one found in our popular Disk Manager® family of hard drive installation utilities.  This Internet-based viewer allows you to access the most current database of hard drive jumper settings.  The database includes the latest disk drive versions of the major disk drive manufacturers.

To run the JumperViewer select the button on the bottom left side of the JumperViewer tool.

You may also access the JumperViewer using the following link to the Ontrack web site:

http://www.ontrack.com/jumperviewer/index.asp

For more help on the Ontrack JumperViewer visit the following link:

http://www.ontrack.com/jumperviewer/jumperviewerhelp.asp

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SizeManager

SizeManager is a utility that displays disk usage on your computer system.  SizeManager presents an instant graphic view of where space is being consumed on your computer, making it easy to locate oversized folders and files.  SizeManager helps you determine which files are cluttering up space on your system.

See:

Starting SizeManager

Window Components

Customizing the Toolbar

Scanning Drives

Displaying File Sizes

Displaying Folder Details

Tagging Folders

Finding Folders

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Starting SizeManager

To start SizeManager:

1.	From the EasyRecovery home window, select Disk Diagnostics.

2.	Click the SizeManager button.

Return to SizeManager Contents


SizeManager Window Components

The SizeManager window shares many of the same features of the Windows Explorer window, such as the main window pane, the toolbar, and the status bar, so you do not have to learn an entirely new interface.

The Menus - The menus provide access to the commands for most of SizeManager's features.  Open any menu by clicking the Show Menus button on the far left edge of the SizeManager toolbar.

•	The Toolbar - The toolbar provides quick access to many of the most popular features and options by default.  You may customize the toolbar to add or delete whatever buttons you want, and place them in your preferred order.

•	The Tree Pane - The Tree pane displays a list, or hierarchy, of resources available on your system.  The root of the tree list is the My Computer icon.

•	The File Pane - The File pane displays the contents of the drive or folder selected in the Tree pane.

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Displaying the SizeManager File Pane

To display the File pane in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Show/Hide

3.	Select File pane.

4.	From the File pane, you may drag-and-drop items (files, folders shortcuts, etc.) for file and archive management, start applications, delete files and folders, and much more.

To hide the File pane, select the File Pane command again.

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Displaying File Contents in SizeManager

You can display the contents of many different types of files (including word processing documents and graphics) in the SizeManager file pane without opening the associated application.

To display the file contents in SizeManager:

1.	Select the file in the File pane.

2.	Click the Show Menus button.

3.	From the View menu, select View File.

4.	The contents of the file will display on the right side of the window.

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Displaying the Status Bar in SizeManager

The status bar provides information about the current selection or operation.  The information displayed in the status bar depends on the selection or current operation.

To display the status bar in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Show/Hide, then select Status Bar.

To hide the status bar, select the command again.

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Setting Cluster Sizes for Network Drives

SizeManager cannot determine the cluster size of network drives.  This makes it impossible to calculate the total size of folders on a network.  Consequently, when you connect to a network drive, you are prompted for the network cluster size.  You may need to consult your system administrator for the cluster size.

To set a network drive cluster size in SizeManager:

1.	Click the Show Menus button.

2.	From the File menu, select Set Cluster Size.

3.	Type the cluster size and click OK.

Return to SizeManager Contents


Customizing the Toolbar in SizeManager

You may customize the toolbar to add or remove any of the tool buttons.  You may also rearrange the order in which the tool buttons display.

To customize the toolbar in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Customize Toolbar.

•	To add a button to the toolbar, select the button in the Available toolbar buttons list on the left of the dialog box, then click Add.

•	To remove a button from the toolbar, select the button in the Current toolbar buttons list, then click Remove.

Separators can also be added to or removed from the toolbar.  Separators are short vertical lines that group buttons together.

3.	To reorder the display of buttons and separators, do one the following:

•	To move an item up in the display order, select the button from the Current toolbar buttons list and click the Move Up button.

•	To move an item down in the display order, select the button from the Current toolbar buttons list and click the Move Down button.

The top-to-bottom order of the buttons in the Current toolbar buttons list reflects the left-to-right order the buttons will have in the actual toolbar.

4.	Click Close.

To reset the list to the default settings, click the Reset button.

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Scanning Drives

To display each folder's size graph, SizeManager scans your drive(s).  This is usually done when your first start SizeManager, but if you stopped the startup scan, or if your folders changed since the startup scan, you may begin another scan.

To begin scanning a drive in SizeManager:

1.	Do one of the following:

•	If you only have one hard drive, proceed to step 2.

•	If you have more than one hard drive, select the drive you want scanned and proceed to step 2.

•	If you want to scan a folder, select the folder and proceed to step 2.

2.	Click the Show Menus button.

3.	From the File menu, select Scan Drive.

4.	Do one of the following:

•	If you selected a drive, skip to step 5.

•	If you selected a folder, select the Current Folder button.  If you want all the subfolders in the folder scanned, select the Include all subfolders check box.

5.	Click Scan.

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Stopping a Scan in SizeManager

To stop a scan:

1.	Click the Show Menus button.

2.	From the File menu, select Stop Scanning.

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Displaying File Sizes in SizeManager

The byte is the basic unit of storage size. Files have a certain size in bytes, and their size is normally reported in bytes, kilobytes (1,024 bytes), megabytes (1,024 kilobytes), or gigabytes (1,024 megabytes) -- whichever is the most appropriate.  By default, SizeManager selects the most appropriate size in which to display your files.

To display reported file sizes in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Sizes.

3.	Select Reported Size.

SizeManager computes the file size based on the amount of data stored in the file.

See:

Displaying Actual File Sizes

Displaying File Sizes in Bytes

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Displaying the File Sizes in Bytes in SizeManager

When this option is selected, SizeManager shows the precise size of a folder or file instead of rounding it off to the nearest unit.

To display files sizes in bytes in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Sizes.

3.	Select Sizes in Bytes.

See:

Displaying File Sizes

Displaying Actual File Sizes

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Displaying Actual File Sizes in SizeManager

Because of the way data is stored on a hard drive, files actually take up a different amount of disk space, usually more.  SizeManager can compute the file size based on the amount of space on the disk used by the file.

To display how much disk space files actually occupy:

1.	Click the Show Menus button.

2.	From the View menu, select Sizes.

3.	Select Actual size on disk.

See:

Displaying File Sizes

Displaying File Sizes in Bytes

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Displaying Folder Details in SizeManager

The Tree pane can be customized to display different combinations of details about folders.

To customize folder details in SizeManager:

1.	Click the Settings button at the bottom of the SizeManager window.

2.	Click the Organize Details button and select the details you want to include in the Tree pane.

3.	Click the Total button and modify the settings.

The settings control the display of the Total column in the SizeManager window.

4.	Click the Files in Folders button and modify the settings.

The settings control the display of the Files in Folders column in the SizeManager window.

5.	Click the Modified button and enter the width for the Modified column.

This setting controls the width of the display of the Modify column in the SizeManager window.

6.	When finished, click OK in any of the dialog boxes.

For more details, see:  Folder Details Dialog Box.

To expand or collapse branches in the folders in SizeManager:

•	To expand one level, press CTRL +.  This expands the drive or folder to display the next level of subfolders.

•	To expand all levels, press CTRL *.  This expands the drive or folder to display all of the subsequent levels of subfolders.

•	To collapse one level, press CTRL -.  This collapses the current folder or drive, hiding all of its subsequent subfolders.  If the branch is expanded again, all subsequent levels will be displayed.

•	To collapse all levels, press CTRL /.  This Collapses the current folder or drive, hiding all of its subsequent subfolders.  If the branch is expanded again, only the next level of subfolders will be displayed.

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Refreshing the Tree Pane in SizeManager

If the files on your system undergo change when the SizeManager is running, it is best to refresh SizeManager to reflect those changes.

To refresh the Tree pane in SizeManager:

1.	Click the Show Menus button.

2.	From the View menu, select Refresh.

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Tagging Folders in SizeManager

Tagging folders displays the folders that meet certain criteria in a specific color.  SizeManager tags folders by displaying the folder details in a different color (set the color as described in the properties for SizeManager).

To tag folders in SizeManager:

1.	Click the Show Menus button.

2.	From the Edit menu, select Tag Folders.

3.	Click the Folder Size button and select the folder size that you want searched for.

4.	Click the Folder Name button and select a folder name that you want searched for.

5.	Click the Folder Date/Time button and select the date and time you want used in the search.

6.	Click OK.

SizeManager will then tag the matching folders by displaying their details in an alternate color.

For details, see:  Tag Folders Dialog Box.

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Clearing Tags in SizeManager

To clear all tags in SizeManager:

1.	Click the Show Menus button.

2.	From the Edit menu, select Clear All Tags.

Note:  When you exit SizeManager, all tags are cleared.

Return to SizeManager Contents


Printing the Tree List in SizeManager

You can print the contents of the Tree pane.  The entire tree or a selected branch may be printed.

To print the tree list in SizeManager:

1.	Click the Show Menus button.

2.	From the File menu select Print Tree.

3.	Select one of the following:

•	Entire Tree - Select this button to print the entire tree.

•	Selected branch only - Select this button to only print the branch currently selected in the tree.  If you only want to print the displayed folders in the selected branch, and not all of the folders, select the Only displayed folders check box.

4.	Click OK.

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Exporting the Tree List in SizeManager

You can export the tree list to a text file, then open and view it in another application.

To export a tree list in SizeManager:

1.	Click the Show Menus button.

2.	From the File menu, select Export to file.

3.	Navigate to the location where you want the file saved and type a file name.

4.	Select one of the following:

•	Entire Tree - Select this button to export the entire tree.

•	Selected branch only - Select this button to only export the branch currently selected in the tree.  If you only want to export the displayed folders in the selected branch, and not all of the folders, select the Only displayed folders check box.

5.	Click Save.

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Displaying Drive Information in SizeManager

You may display miscellaneous information about a drive, including the drive type, bytes per sector, sectors per cluster, cluster size, number of clusters, capacity, free space, and used space.  To set the drives that display in SizeManager, see SizeManager Properties.

To display drive information in SizeManager:

1.	In the Tree view, select the drive for which you want to display information.

2.	Click the Show Menus button.

3.	From the File menu, select Drive Info.

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Adding and Removing Programs in SizeManager

To install or uninstall an application from SizeManager:.

1.	Click the Show Menus button.

2.	From the Clean menu, select Add/Remove Programs.

3.	In the Install/Uninstall tab, do one of the following:

•	Click the Install button to install a new program from a floppy disk or CD-ROM.

•	Click the Add/Remove button to add or remove a program from your hard drive.

4.	Follow the on-screen instructions.

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Renaming Folders and Files in SizeManager

To rename a folder or file in SizeManager:

1.	Select a folder/file.

2.	Click the Show Menus button.

3.	From the File menu, select Folder Rename.

Alternatively, right-click the mouse, select Rename from the context menu, then type the new name.

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Displaying Folder and File Properties in SizeManager

It is often useful to determine specific information about a folder/file.  Folder/file properties provide information about the folder/file such as the creation date, the size of the items, item attributes (read-only, system, hidden, and archive), version information, and more.  SizeManager displays detailed property information about any item.

To display folder or file properties in SizeManager:

1.	Select the item.

2.	Click the Show Menus button.

3.	From the File menu, select Folder Properties.

Alternatively, right-click an item, select Properties from the context menu, then click OK.

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Mapping a Network Drive in SizeManager

Mapping a network drive assigns a drive letter to a network computer or folder.

To map a network drive in SizeManager:

1.	Click the Show Menus button.

2.	From the Disk menu, select Map Network Drive.

3.	In the Drive text box, specify the drive letter that will be used to map to the network computer.

Windows automatically selects the next available drive letter.  To specify a different drive letter, type the letter or select one in the list.

4.	In the Path text box, specify the path of the shared folder you want to connect to.  Type the path in the following format:

\\computername\foldername

To select a shared folder that you connected to recently, select one from the drop-down list.

5.	Click OK.

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Disconnecting a Network Drive in SizeManager

Disconnecting a network drive un-maps one or more network drive assignments for your computer.

To disconnect a network drive in SizeManager:

1.	Click the Show Menus button.

2.	From the Disk menu, select Disconnect Network Drive.

3.	In the Drive list box, select the resource with the drive letter assignment you want to remove.

4.	Click OK.

NOTE:  Disconnecting from a network drive un-maps the drive letter, but does not log you off your server.  You will still have access to your network drive(s) through Network Neighborhood or My Network Places.

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Copying or Moving Folders/Files in SizeManager

Folders and files can be copied or moved in SizeManager in three different ways:

•	Using the Copy or Cut and Paste commands

•	Using the Copy or Move dialog boxes

•	Dragging and dropping the item

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Copying Folders/Files Using Commands in SizeManager

To copy folders or files using commands in SizeManager:

1.	Select one or more items to copy or move.

2.	Click the Show Menus button.

3.	From the Edit menu, select Copy to copy the item, or Cut to move the item.

4.	Select or open the folder where you want to move or copy the item(s).

5.	Click the Show Menus button.

6.	From the Edit menu, select Paste.

See:

Using the Copy or Move dialog box

Dragging and dropping

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Copying Folders/Files Using Copy/Move Dialog Boxes

To copy a folder or file using the copy or move dialog boxes in SizeManager:

1.	Select one or more folders to copy or move.

2.	Click the Show Menus button.

3.	From the File menu, select Folder, then select Copy to copy the item(s), or select Move to move the item(s).

4.	The Copy to or Move to dialog box displays.

5.	In the right pane, navigate to the folder where you want to copy or move the item(s).

Optional  Change the operation from Copy to Move or from Move to Copy by selecting the appropriate button in the Operation section.

6.	Click OK.

See:

Using the Copy or Cut and Paste commands

Dragging and dropping

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Copying Folders/Files Using Drag and Drop in SizeManager

Drag-and-drop refers to using the mouse to drag an item from one location to another.  You can drag and drop an item to a different position in the same list or to a different window.

To copy a folder or file using Drag and Drop:

1.	Select one or more items you want to copy/move.

2.	Open the destination folder for the item.  Make sure that the source and the destination are both visible on the screen.

3.	Press and hold the mouse button and move the mouse to the destination folder.

4.	If you drag a file to a folder on the same drive, it will be moved.  If you drag it to a folder on another drive, it will be copied.

Alternatively, you can press and hold the right mouse button to copy the item(s), or press and hold the left mouse button to move the items.

5.	Release the mouse button.

See:

Using the Copy or Cut and Paste commands

Using the Copy or Move dialog box

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Creating New Folders in SizeManager

The basic way to organize data on your computer is by separating data files into folders.  A new folder can be created in a few short steps.

To create a new folder in SizeManager:

1.	Open the folder or select the drive in which you will make the new folder.

2.	Click the Show Menus button.

3.	From the File menu, select Folder, then select Create Folder.

4.	Type the name of the new folder in the New Folder text box.

5.	If you want to place the folder into a folder that is different than the currently selected one, type a different path, including the name of the new folder, such as c:\documents\letters. Click Browse to locate and select the new folder location.

6.	Click OK.

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Deleting Folders/Files in SizeManager

Folders and files can be deleted in two ways:

•	Using the Recycle Bin

•	Performing a Full Delete (bypasses the Recycle Bin)

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Deleting Folders/Files Using the Recycle Bin in SizeManager

Normally, when you delete a folder or file, it is moved to the Recycle Bin where it can later be recovered to its original state or be permanently deleted.  While a folder or file is in the Recycle Bin, the folder/file still occupies disk space.

To delete folders or files using the Recycle Bin in SizeManager:

1.	Select one or more items from either the Tree pane or the File pane.

2.	Click the Show Menus button.

3.	From the File menu, select Folder, select Recycle, or select File, then select File again, and finally select Recycle.

Alternatively, press the Delete key.

See:

Deleting Folders/Files Using Permanent Delete

Cleaning out the Recycle Bin

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Deleting Files Using Permanent Delete in SizeManager

To permanently delete a file and bypass the Recycle Bin:

1.	Select one or more folders/files from either the Tree pane or the File pane.

2.	Click the Show Menus button.

3.	From the File menu, select Folder, select Delete or select File, then select Delete.

Alternatively, press Shift+Del.

NOTE:  Be careful when using this option because the selected items will be deleted immediately, and cannot be recovered from the Recycle Bin.

See:

Deleting Folders/Files Using the Recycle Bin

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Undoing Deletions in SizeManager

You can restore any deleted files/folders that were removed to the Recycle Bin.  This command reverses the most recent deletion.  You cannot restore items that were permanently deleted.

To undo a deletion:

1.	Click the Show Menus button.

2.	From the Edit menu, select Undo Deleted Items.

See:

Deleting Folders/Files Using the Recycle Bin

Deleting Folders/Files Using Permanent Delete

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Cleaning Out the Recycle Bin in SizeManager

You may clean out the Recycle Bin from SizeManager.

To clean out the Recycle Bin:

1.	Click the Show Menus button.

2.	From the Clean menu, select Empty Recycle Bin.

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Copying Disks in SizeManager

SizeManager can be used to copy the contents of a removable disk to another disk.

To copy a disk in SizeManager:

1.	Click the Show Menus button.

2.	From the File menu, select Disk, then select Copy Disk.

3.	Select the disk you are copying from and the disk you are copying to.

4.	Click the Start button.

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Labeling a Disk in SizeManager

The disk label is an identifying name for the drive.  The disk label can be changed at any time.

To change the label of a disk in SizeManager:

1.	Click the Show Menus button.

2.	From the File menu, select Disk, then select Label Disk.

3.	Select the disk you want to label and click OK.

4.	In the Properties dialog box, type a label and click OK.

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Formatting a Disk in SizeManager

SizeManager can be used to format a removable disk for any of your drives.

To format a disk in SizeManager:

1.	Insert the disk into its drive.

2.	Click the Show Menus button.

3.	From the File menu, select Disk

4.	Select Format Disk.

5.	Select the disk you want to format, and click OK.

6.	Select the format type and enter a disk label.

7.	Click Start.

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Managing the Recycle Bin in SizeManager

Your Windows Recycle Bin can be configured using SizeManager.  The Recycle Bin is where deleted files are stored.

To configure the Recycle Bin in SizeManager:

1.	Click the Show Menus button.

2.	From the Clean menu, select Configure Recycle Bin.

3.	Click the Global tab.

4.	Select one of the following:

Configure files independently

Use one setting for all drives

5.	If you want files immediately deleted and not removed to the Recycle Bin, select the Do not move files to the Recycle Bin check box.

6.	Move the slider bar to set the maximum size of the Recycle Bin.  Reducing the size of the Recycle Bin can conserve hard drive space available for your data.

7.	If you want a confirmation message displayed when the files are deleted from the Recycle Bin, select the Display delete confirmation dialog box check box.

This can help prevent you from accidentally deleting files that you want to keep.

8.	Click OK.

Return to SizeManager Contents


Configure files independently

Select this button if you want the Recycle Bin properties to be different for each drive.  Then click the tab for each drive and make the appropriate settings.


Use one setting for all drives

Select this button if you want the Recycle Bin properties to be same for each drive.  The properties specified on the Global tab will be used for all drives.


Tag Folders Dialog Box in SizeManager

This dialog box is used to set up the criteria to tag folders.  You can use any or all of the following criteria.

Folder Size.  Click this button if you want to tag the folders based on size.

Folder Name.  Click this button if you want to tag folders based on name.

Folder Date/Time.  Click this button if you want to tag folders based on their date.

Return to SizeManager Contents


Tag Folder Size

Select the Folders which match the following sizes button.  From the Details list box, select Total, Files in Folder, or Subfolders.  Total searches for sizes as they are listed in the Totals column. Files in Folder searches for sizes as they are listed in the Files in Folder column. Subfolders searches for the sizes of subfolders.

Select Equal to, Smaller than, Larger than, or Between to locate files equal to, less than, greater than, or between specific file sizes.  Then select or type a file size, and select Bytes, KB (kilobytes), MB (megabytes), or GB (gigabytes).


Tag Folder Name

Select the Folders whose name match button then type one or more names in the text box, separating each with a semicolon.  Wildcards (*) can also be used. For example, you could tag all folders that contain the string big and luke by typing *big*;*luke*.  SizeManager also stores previous search strings, which you can display and select from by clicking the down arrow in the text box.


Tag Folder Date/Time

To tag folders that were accessed, modified, or created during a specific time period, select Folders which were then select accessed, modified, or created.  To tag folders that were not accessed, modified, or created during a specific time period, select Folders which were not then select accessed, modified, or created.  Then type or select the appropriate time period in the Within the last text boxes.


Search Total Column

This searches for sizes as they are listed in the Total column in SizeManager.  The Total column displays the cumulative size of all the files in the folder, including the subfolders.


Files in Folder Column in SizeManager

This searches for sizes as they are listed in the Files in Folder column in SizeManager.  The Files in Folders column contains the cumulative size of the files in the selected folder, exclusive of any subfolders.


Search Subfolders

This searches for the sizes of subfolders.


Folder Details Dialog Box in SizeManager

This dialog box is used to customize the display of folder details in SizeManager.

1.	Organize Details - Click this button to select the items you want to include in the Tree pane.  To rearrange the order in which details are displayed, drag-and-drop each checked detail to the location where you want it.  The order from the top to the bottom of the list will be the order from left to right in the Tree pane.

2.	Total - Click this button to modify the display of the Total column.  The Total column displays the cumulative size of all the files in the folder, including the subfolders.  These are the options:

•	Display Properties - This option controls how file sizes are displayed. Sizes can be set to display in bytes, to be hidden if the file size is zero, and to display as a percentage of the size of the parent.

•	Graph Options - This option controls whether size graphs are displayed.

•	Graph Scale

o	Auto Scale - The Auto Scale option scales the graphs logarithmically with respect to the capacity of the drive.  The benefit of auto scale graphs is that they are usually large enough to see, and small enough to fit within the space provided.  The drawback, however, is that relative sizes are only roughly indicated.  The auto scale option, therefore, is most useful when highly visible graphs are more important than accurate, relative folder sizes.

o	Fixed Scale - The Fixed Scale option scales the graph linearly with respect to the capacity of the drive.  That means the width of the graph column represents the capacity of the drive, and the width of a folder's graph directly reflects the percentage of hard drive space that the folder occupies.  For example, a graph spanning half the column signifies that the folder occupies 50% of the storage drive's capacity.

The size of the graphs can be enlarged by entering a multiplier in the text box below the Fixed Scale button.  If, for example, the number was set to 3, then a folder that occupies 5% of the storage drive's capacity would have a graph that spans 15% (3 x 5%=15%) of the column, which makes it much easier to see.  The benefit of fixed scale graphs is that they represent relative sizes in a clear, straightforward manner -- a graph twice as long means the folder is twice as large.  The drawback of fixed scale graphs, however, is that graphs are often too small to compare with other folders.  Fixed scale graphs, therefore, are most useful when relative folder sizes are more important than visible graphs, and when the folders being compared have similar sizes.

•	Column Width - This option controls the width (in pixels) of the column.

3.	Files in Folders - Click this button to modify the display of the Files in Folders column.  This column contains the cumulative size of the files in the selected folder, exclusive of any subfolders. Options are the same as for the Total column.

4.	Modified - Click this button to change the width for the Modified column.  Click the up or down arrows in the list box to increment or decrement the value, or type the value that you want used.

Return to SizeManager Contents


SizeManager Properties

This dialog box is used to set start up properties for SizeManager, including drives that are scanned, drives that are displayed, and colors for tagged folders and graphs.

See Displaying Folder Details for more information on properties "local" to the SizeManager window.

To set SizeManager properties:

1.	Scan Drives - Click this button and select the drives that you want scanned whenever SizeManager runs.  You may select the Floppy, Fixed, Network, or Others (such as your CD-ROM drive) check box for SizeManager to automatically select the appropriate drives.  You may scan any drive manually without checking it here.  Right-click the drive in the SizeManager window and click SizeManager -> Scan.

2.	Show Drives - Click this button and select the drives that you want SizeManager to display while it is running.

3.	Set Colors - Click this button and select the colors you want used for tagged folders and for graphs.

The Bar Color is the basic graph color and the Overrun Color is the color used for graphs that are wider than the graph column can display.  To change any of the colors, click the button to the right of the color, select a color in the color table, and then click OK.

Return to SizeManager Contents


Finding Folders in SizeManager

Use the following procedure to locate folders in SizeManager.  The folders that match the criteria you specify will display in a separate window.

To find folders in SizeManager:

1.	Click the Show Menus button.

2.	From the Edit menu, select Find Folders.

3.	Click the Search button and select the appropriate options.

4.	Click the Folder Size button and select the folder size that you want searched for.

5.	Click the Folder Name button and select a folder name that you want searched for.

6.	Click the Folder Date/Time button and select the date and time you want used in the search.

7.	Click OK.

SizeManager will display the matching folders.  To return to the Tree pane, click the Back button at the bottom of the Find Results window.  To return to the Find Results window from the Tree pane, click the Next button at the bottom of the main window.

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Find Folder Size

Select the Folders which match the following sizes button.  From the details list box, select Total, Files in Folder, or Subfolders.  Total searches for sizes as they are listed in the Totals column in SizeManager.  Files in Folder searches for sizes as they are listed in the Files in Folder column in SizeManager.  Subfolders searches for the sizes of subfolders.

Select Equal to, Smaller than, Larger than, or Between to locate files equal to, less than, greater than, or between specific file sizes.  Then select or type a file size, and select Bytes, KB (kilobytes), MB (megabytes), or GB (gigabytes).


Find Folder Name

Select the Folders whose names match button, then type one or more names in the text box, separating each with a semicolon.

Note:  Wildcards (*) can be used.  For example, you could find all folders that contain the string big and luke by typing *big*;*luke*.  SizeManager also stores previous search strings, which you may display and select from by clicking the down arrow in the text box.


Find Folder Date/Time

To find folders that were accessed, modified, or created during a specific time period, select Folders which were, select accessed, modified, or created, Then type or select the appropriate time period in the Within the last text boxes.

To find folders that were not accessed, modified, or created during a specific time period, select Folders which were not, select accessed, modified, or created, then type or select the appropriate time period in the Within the last text boxes.


Disk Operations in SizeManager

Labeling a disk:

1.	Select the disk you wish to label and click OK.

2.	In the Properties dialog box, type a label and click OK.

Formatting a disk:

1.	Select the disk you wish to format and click OK.

2.	Select the format type and enter a disk label.

3.	Click OK.

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SizeManager Main Window

The SizeManager window shares many of the same features of the Windows Explorer window, such as the main window pane, the toolbar, and the status bar, so you do not have to learn an entirely new interface.

•	The Menus - The menus provide access to the commands for most of SizeManager's features. Menus are opened by clicking the Show Menus button on the left edge of the SizeManager toolbar.

•	The Toolbar - The toolbar provides quick access to many of the most popular features and options.  You can customize the toolbar to add whatever buttons you want, in whatever order.

•	The Tree Pane - The Tree pane displays a tree list, or hierarchy of resources available on your system. The root of the tree list is the My Computer icon.

•	The File Pane - The File pane displays the contents of the drive or folder selected in the Tree pane.

See:

Displaying the SizeManager Folder Details

Displaying the SizeManager File Pane

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Data Recovery Contents

The Data Recovery category includes a collection of recovery tools, which target recovery of file data.  The Data Recovery tools will recover files from corrupted FAT and NTFS partitions.  All tools are NON-DESTRUCTIVE and READ-ONLY.  The tools are designed to recover and copy your data to another destination such as a removable drive, another hard drive, a floppy diskette, or a network volume.  Each tool is a fully automated wizard, which walks the user through three simple steps:

1.	Evaluate - The tool identifies all devices and/or partitions on the system and displays a graphical representation of what was found

2.	Recover - The tool examines the file structures that remain on the corrupted partition and constructs a virtual file system in memory.

3.	Tag and Copy - A list of files is graphically presented to you with a "Windows Explorer like" look and feel.  You then have the ability to filter select files and folders for copy to a safe location.

Data Recovery Tools:

AdvancedRecovery

DeletedRecovery

FormatRecovery

RawRecovery

ResumeRecovery

EmergencyMedia

Check the System Requirements section to verify your system meets the minimal requirement to run Data Recovery tools.

WARNING:  Strange noises coming from your hard drive can be an indication of a serious problem.  Continuing to run the system may damage it beyond repair or lead to irretrievable data loss.  For further assistance, contact Technical Support or Data Recovery Services or visit the Ontrack website from another computer.

See Basic Recovery Steps to get started.

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Data Recovery System Requirements

•	Microsoft Windows 98SE, Me, 2000 or XP

Note: Though EasyRecovery requires the above operating systems for installation purposes, EasyRecovery is capable of recovering files from DOS and other Windows-based operating systems such as 3.x, 95, 98, and NT.

•	Microsoft Internet Explorer v4.0 or later

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Basic Recovery Steps

All the tools in the Data Recovery category follow similar steps in the recovery process.

Links to each step are listed below:

Partition Selection

Scanning for Files

Tag Files for Recovery

Destination Selection

Copy Data

Recovery Summary

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AdvancedRecovery

For the most difficult recoveries, the AdvancedRecovery tool provides you with advanced recovery options including recovering from mistakenly deleted partitions, virus attacks, and other major file system corruptions.  The tool provides a detailed graphical representation of the drives connected to your system including partitions associated with each device.

For help getting started using this tool select the following link:

AdvancedRecovery - Selecting a Partition

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AdvancedRecovery - Selecting a Partition

The first screen in the AdvancedRecovery tool will display a list of drives and partitions found in a Device Tree.  You have the option to select a drive or partition and view the Selection Information on the right side of the screen.  A Pie Chart displays a graphical representation of all partitions associated with the drive.  The lower right corner has a Legend listing the different partition types.

If your drive is not found in the list, verify the hard drive cable is connected properly and drive jumper settings are correct.  The JumperViewer application in the Disk Diagnostic category can help you with jumper setting for ATA/IDE drives.  If you are trying to recover data from a removable drive, verify that the media is in the drive before selecting the AdvancedRecovery tool.

If you have unidentified partitions listed for your drive, select the Advanced Options button to resolve the problem.  The tool has several advanced features to recover missing partitions and customize the recovery.

The View button loads a disk viewer, which allows you to view drives and partitions at the sector level.  The disk viewer allows you to search for specific file signatures on your drive or partition.

If your drive doesn’t appear in the Device Tree you may need to select the Rescan System button, which rescans your system for drives and partitions.

NOTE:  Any found partitions created in Advanced Options listed in bold in the Device Tree will be lost when a rescan is performed.  You will receive a warning dialog when selecting Rescan System.

Once you have identified the partition you want to recover data from, select the partition then press Next to begin Scanning for Files.

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DeletedRecovery

Mistakenly deleting files is one of the most common data recovery scenarios.  The DeletedRecovery tool will give you quick access to deleted files, and has different options for scanning a partition. You can perform a quick scan, or a thorough complete scan for deleted files. You also have the option to enter a File Filter string either with or without using 'wildcards', to quickly recover files of a specific name.

Quick versus Complete Scan

The DeletedRecovery tool will scan an existing partition looking for directories and files, which have been marked deleted.  The default scan option is a quick scan of the partition, which uses the existing directory structure to find deleted directories and files.  The quick scan will take a matter of minutes to complete.  The complete scan option will search the entire partition looking for directories and files.  The entire partition is read from the beginning partition information to the end of the partition in a complete scan.

Typically, if you have deleted one or two files and have not copied any data to the partition the data resided on, you have a very good chance of recovering the deleted files.  In this situation, the file information can normally be found using the quick scan option.  If you have deleted an entire directory with several sub directories and files, you will probably need to perform a complete scan.

Deleted Recovery Uncertainty

The likelihood of recovering a file completely intact is severely decreased when the file is fragmented.  Typically, file extents for a file are overwritten by the Operating System upon deletion of the file.  This is common for FAT partitions.  The name and attributes of the file are preserved but some extent data describing where the file is stored on the partition is lost.  The DeletedRecovery tool will try to find the extents for the file.  If no extents are found the tool will need to assume the file is stored contiguously.

The degree of fragmentation present on your partition before the file was deleted will compromise the effectiveness of the DeletedRecovery tool as well.  Fragmentation occurs naturally when you use a disk frequently, creating, deleting, and modifying files.  If you have recently run a disk defragmenter utility on your partition, your chances of recovering the file are greater than if your partition was in a fragmented state. If your file is fragmented this recovery method will probably only recover the first fragment of the file, which may be of little value to you.

WARNING:  DO NOT defragment your hard drive in a deleted recovery situation.  Doing so will likely remove all remnants of the file you are trying to recover.

For more information on the DeletedRecovery tool select the following link:

DeletedRecovery - Selecting a Partition

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DeletedRecovery - Selecting a Partition

The first screen on the DeletedRecovery tool will display a list of partitions found on the drives found in your system  If the partition containing the deleted files you are looking for is not listed, you may need to select AdvancedRecovery tool to recover your data.  If your partition is not listed, this is a sign of a more severe corruption.  If you are trying to recover data from removable media, you need to have the media in the drive before selecting the DeletedRecovery tool.

The default scan setting for the DeletedRecovery tool is a quick scan.  The quick scan uses the existing directory structure to find deleted directories and files.  You have the option to select a complete scan, which will search the entire partition looking for directories and files.  The entire partition is read from the beginning partition information to the end of the partition in a complete scan, and can take several hours to complete.  See DeletedRecovery for more details on when to use quick and full scans.

If you know the name or extension of the file you are looking for, you can enter this information in the File Filter text edit box. You can enter the filter, either with or without using "wildcards" (e.g., *.dat), to quickly recover files of a specific name, or select from the popular file extensions listed in the drop down menu to scan your data.  Upon scan completion, the filter information you entered will be applied, and only those files matching the filter will be shown to you.

To begin a deleted recovery, select a partition and click Next to begin Scanning for Files

Click Cancel to exit the tool at any time.

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FormatRecovery

Another common data recovery situation is accidentally reformatting a partition.  The FormatRecovery tool will allow you to recover files from a partition, which has been accidentally formatted or reinstalled.  This type of recovery will ignore the existing file system structures and search for structures associated with the previous file system.

The FormatRecovery tool should be used in the case where you have reformatted a partition by accident.  For example, if you select the format option in Explorer by right clicking on a partition.  This will perform a format of the partition removing all files.  The file data is still present on the partition and can be recovered using this tool.

For help getting started using the FormatRecovery tool select the following link:

FormatRecovery - Selecting a Partition

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FormatRecovery - Selecting a Partition

The first screen on the FormatRecovery tool will display a list of partitions found on the drives found in your system  If the partition containing the deleted files you are looking for is not listed, you may need to select the AdvancedRecovery tool to recover your data.  If your partition is not listed, this is a sign of a more severe corruption.  If you are trying to recover data from removable media, you need to have the media in the drive before selecting the FormatRecovery tool.

When you accidentally reformatted a partition you may have changed the partition type.  The Previous File System pull down will allow you to select the previous file system type for your partition.

NOTE:  If you have repartitioned your drive and the partition size has changed or moved, use the AdvancedRecovery tool.

To begin a formatted recovery, select a partition and click Next to begin Scanning for Files

Click Cancel to exit the tool at any time.

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RawRecovery

The RawRecovery tool allows you to scan severely corrupted partitions for files using a file signature search algorithm.  This tool will help you recover files from a partition with damaged directory structures.  Over 290 popular file signatures are available for scanning for your file data in this tool.

NOTE:  The number of file signatures available for scanning will depend on which EasyRecovery edition you have installed.

The RawRecovery tool should be used as a last resort in recovering data from severely corrupted partitions.  This tool will read all sectors on the disk sequentially (sector-by-sector) looking for specific file header signatures.  The RawRecovery tool will typically recover small files that are stored in one cluster or larger files stored in consecutive clusters on the disk, and the degree of fragmentation present on the partition before the corruption occurred will compromise the effectiveness of the tool.  Fragmentation occurs naturally when you use a disk frequently, creating, deleting and modifying files.  If you have recently run a disk defragmenter utility on your partition, your chances of recovery are much improved.

WARNING:  DO NOT defragment your hard drive in a deleted recovery situation. Doing so will likely remove all remnants of the file you are trying to recover.

For help getting started using this tool select the following link:

RawRecovery - Selecting a Partition

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RawRecovery - Selecting a Partition

The first screen on the RawRecovery tool will display a list of partitions found on the drives found in your system  If the partition containing the deleted files you are looking for is not listed, you may need to select the AdvancedRecovery tool to recover your data.  If your partition is not listed, this is a sign of a more severe corruption.  If you are trying to recover data from removable media, you need to have the media in the drive before selecting the RawRecovery tool.

Over 290 file signatures are available for a RawRecovery.  By using the File Types feature, you have the ability to customize the recovery by selecting which file types to search for in the recovery.  Also, you have the ability to add custom file signatures.  See RawRecovery - File Types for more details on customizing a RawRecovery scan.

NOTE:  The number of file signatures available for scanning will depend on which EasyRecovery edition you have installed.

To begin a raw recovery, select a partition and click Next to begin Scanning for Files

Click Cancel to exit the tool at any time.

NOTE:  EasyRecovery for DOS cannot recover data from removable drive attached to a USB (Universal Serial Bus) port.  Your EasyRecovery Emergency Boot Diskette work if this type of drive is damaged.

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RawRecovery - File Types

During a RawRecovery scan the tool is searching for specific file signatures.  The tool has over 290 file signatures, which can be selected for the scan.  The File Types dialog will list all file signatures in the tool’s database.  The RawRecovery tool default is to scan using all file signatures.  If you wish to customize your recovery and do not wish to scan using all file signatures, you can select file signatures individually for the scan.

You may add custom signatures by selecting the Add button.  The Add File Signature dialog has fields for signature, offset, description, and extension.  The signature and offset fields require you to enter data in hexadecimal format.

Custom signatures can be adjusted or changed by highlighting the signature in the list and selecting the edit button.  You cannot edit or remove non-customized signatures in the file list.  At least one file signature must be selected to exit the File Types dialog.

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ResumeRecovery

All recovery tools in the Data Recovery category allow the option to resume the recovery at a later time.  The ResumeRecovery tool will load a saved recovery state file to resume a previous recovery session.

If for some reason you need to interrupt the data recovery process, all tools allow you save information retrieved from the damaged partition and resume where you left off.  The information saved includes current recovery step, partition settings, file/directory information and files/directories tagged for recovery.

You may save a recovery upon leaving any of the following steps in the recovery process:

Scanning for Files

Tag Files for Recovery

Destination Selection

Copy Data

Recovery Summary

You will be prompted with a standard Windows Save dialog to select a location to save the current recovery.

When you want to resume the recovery, simply select the ResumeRecovery tool and locate the saved state file.  Once the state file is selected, the tool will take some time to resume the recovery session.  You may see a "Please wait..." dialog while the tool resumes the recovery.

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EmergencyMedia

The Data Recovery category also includes a program to create an emergency boot diskette or emergency boot CD-ROM. Both types of media allow you to recover data from a partition even if you cannot boot to Windows. They include a DOS-based version of the Data Recovery engine used in the Windows tools.

To make an emergency boot diskette, follow these steps:

1.	Insert a blank, formatted 3.5" floppy disk in the A: drive. WARNING:  If there are any files on the diskette, they will be lost.

2.	From EasyRecovery, select Data Recovery -> EmergencyMedia.

3.	Follow the prompts to start the process.

4.	When the Create Diskette warning message appears, select the Perform Media Verification check box, if desired. Then click OK to begin creating the boot diskette.

5.	A progress bar will be displayed during diskette creation.  You may click Cancel to stop the process at any time.

6.	When all the necessary files have been copied to the floppy disk, a completion dialog will appear.  Click Exit to return to EasyRecovery.

7.	Label the disk EasyRecovery Emergency Boot Diskette.

8.	Boot to the diskette by doing the following: Insert the diskette in the A: drive and turn on your computer.  Your computer should boot to the Emergency Diskette.

To make an emergency boot CD-ROM, follow these steps:

Using your system’s pre-installed CD-ROM creation software, follow the instructions below to create a bootable EasyRecovery CD-ROM.

1. 	Run your CD-ROM creation software and follow the CD-ROM creation software instructions for creating a new disc from an ISO9660 image file.

2. 	Locate the ERBootEnglish.iso image file in the EasyRecovery program installation folder. The default location for this folder is C:\Program Files\Ontrack\EasyRecovery.

3. 	Select the ERBootEnglish.iso image file.

4. 	Complete the creation of the emergency boot CD-ROM. Refer to your CD-ROM creation software user guide or help for instructions.

5. 	Boot to the CD-ROM by doing the following: Turn off the computer on which you wish to run EasyRecovery, insert the CD-ROM, and then turn the computer back on to boot to the EasyRecovery emergency CD-ROM. (You may need to set the boot device to CD-ROM using your computer's BIOS Built-in Setup.)

Please note:

Creating a bootable CD-ROM requires third-party software. Microsoft® Windows 95, 98, Me, NT, and 2000 do not have built-in capability to write to a CD-ROM. Microsoft® Windows XP through SP2 can write to a CD-ROM, but cannot create a bootable CD-ROM. Ontrack software does not include this capability. Ontrack provides the ISO file for use with the third-party software.

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Scanning for Files

Once you have selected a partition to recover from, all tools will scan the partition looking for file data.  The scan time depends on what tools and options are selected.  The scan may take several minutes in the DeletedRecovery tool, or up to an hour or two in the AdvancedRecovery tool.  You have the ability to cancel a scan and resume at any time.  See ResumeRecovery for more details.

While the tool is scanning the partition, it will provide a continuous progress report.  The following information is displayed during a scan:

•	Current block being processed

•	Time Elapsed

•	Time Remaining

•	Total number of Directories Found

•	Total number of Files Found

•	Last file found (with size information)

•	Progress bar indicating the percentage of the scan complete

You may hide this display (except for the progress bar and time remaining) by clicking the minus button in the upper left corner of the dialog.  Reducing the number of screen updates will reduce the scan time.

You may stop the scan in mid-process by clicking the Cancel button.  You have the option to save the recovery information before continuing with the recovery process.  For best results, you should allow the scan to complete.

When the scan is complete, you may Tag Files for Recovery.

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Tag Files for Recovery

When the Scanning for Files step is complete, all Data Recovery tools will present a directory tree similar to Windows Explorer.  On the left side you can see the directories and subdirectories, under "My Drive."  On the right side are the files of the selected directory.  Files can be sorted by name, size, date, and condition in ascending or descending order.  See Assessing the Quality of a File for more information on file conditions.  The condition of the recovered files depends on the overall condition of the system.

You have the ability to filter files by selecting the Filter Options button.  By using filter options, you have the ability to view only those specific files you wish to view.  The Use Filter checkbox must be selected to enable current filter options.

Select the Find button to enter a file or directory name to search for.  The Find option has several Advanced Options to quickly locate missing files or directories.

The View File button will allow you to view the selected file in its native format.  For example, a Microsoft Word document will be displayed in the native Word format as if you had the file open in the Microsoft Word executable.

Tagging Files and Directories:

To tag an entire directory, select the checkbox to the left of the directory name.  This will tag all files and subdirectories in the directory.  If all files and subdirectories are tagged in a directory, the check color will be blue.  If at least one file or subdirectory in a directory is tagged, the check color will be gray.  You can tag individual files in the file list by selecting the checkbox to the left of the file name.  In the lower left corner of the screen, the number of files tagged and the total byte count of the files will be listed.

Depending upon the recovery, you may have Orphan Files and Directories.  You may see check directories with DirXXXXX names.  This is done in an effort to keep the directory tree intact.  The files and subdirectories that were located in these damaged directories are placed in Orphan Directories.

Once you have tagged all files you wish to recover, select Next to proceed to the Destination Selection screen.  Select Back to return to the partition selection screen.  Select Cancel to exit the tool.

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Filter Options

The Filter Options feature allows you to filter the files you are interested in viewing in the directory tree display.  You can filter by the condition of files, file name, file date, and file size.  See Assessing the Quality of a File to see the definitions for the various conditions of a file.

If you are looking for files of a specific name, you can enter a file filter string, either with or without using 'wildcards'.  If you are looking for files of a specific type, several popular file groups are listed in the pull down menu for you to choose from.  You can always add to a file group by selecting the group and adding a new type to the string using the "|" symbol (e.g., *.doc|*.xyz).

If you are looking for files in a specific timeframe, select Show Files with Dates.  You can select files to be viewed before, after, or on a specific date.  A drop down calendar will appear which allows you to easily select a specific date to filter from.

If you know the specific file size of a file you are looking for, select Show Files with Size.  You can select files equal, smaller, larger or between a specified size.  All size values should be entered in bytes.

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Find

With thousands of files and directories to view, finding a particular file in a tree display can be difficult.  The Find option makes finding the single file you need much easier.  This option is modeled after some of the most popular Windows programs, making it very easy to use.

If you are looking for files of a specific name, you can enter a file filter string, either with or without using 'wildcards'.  To further refine your search, the file name string can be made case sensitive to pertain only to files.

Other Find Advanced Options are available to customize your search.  The Find direction can be set to search up or down based on where you are currently viewing the directory tree.  Also, you can find files based on file size in bytes, file date and file condition.

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View File

The View File option will display a selected file in a read-only window, allowing you to visually assess the quality of the file you want to recover.  Using Outside In Viewer Technology licensed by Intranet Solutions, Inc., the viewer supports hundreds of file formats including the most popular office file types.

At the top of the File View window, you will find a toolbar similar to one found on the disk viewer window.  This toolbar has a find option to search for text strings within a file, and allows you to view files in Native, ANSI text, DOS text, Unicode, or Hexadecimal format.

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Assessing the Quality of a File

The condition of a file to recover depends on the overall condition of the system.  All Data Recovery tools will note any file condition problems with a letter combination in the Condition column on the Tag Files for Recovery screen.

The chart below describes the possible file conditions and key values for each:

Value	Possible File Condition

G	The file appears to be intact and in Good condition

D	The file appears to be Deleted

X	The file appears to be cross-linked and allocated in the same location on the partition as another file or directory

B	Bad file date - The file date is after today or has invalid values (e.g., 35-50-2000)

A	Bad file Attribute - The attribute is undefined or invalid

N	Bad file Name - The file name has invalid characters

S	Bad file Size - The file is larger than the partition

Select View File to verify the contents of problem files.

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Destination Selection

All Data Recovery tools are read-only, and need a destination selected in which to copy data.  All tools will copy your files to a folder on the selected destination.  Being EasyRecovery requires you copy your files to a safe location other than recovery source, you are given the option to copy the recovered files to a different partition, or even a completely different physical location.  This is the preferred destination recommendation, and could be another physical hard drive, a network drive, a Zip or other removable drive, a floppy (for a few small files), or even an FTP site.

If you want to recover your data to another partition select Recover to Local Drive.  A local drive can be another physical hard, a network drive, a removable drive or a floppy.  You can enter a path in the text edit box or select Browse to find a particular path.  The tool will give you an estimated free space byte count of your destination path, which can be compared with the total size of the files to be copied field located in the lower left corner of the screen.

WARNING:  If you have more than one damaged partition on your system, DO NOT copy files from one partition to another damaged partition.  Always use removable media (e.g., a Zip disk) or a second, undamaged hard drive, as the destination in these cases.  The Data Recovery tools will try to detect if you are trying to select the source partition as a destination.

Select Recover to FTP Server to copy your data to an FTP location.  You will need to select the FTP Options button to enter information needed to log into the desired FTP server.

If you would like to have your recovered data compressed to zip files during the copy out process, select the CreateZip option.  This tool is useful for saving destination space, and creates zip files that can be opened using the most common compression utilities available.  Also, CreateZip allows you to set a Zip File Size Limit for each zip file created.  See CreateZip for more details.

By copying out data in a compressed state, the actual amount of data being copied to the destination is reduced.  This results in a faster copy out process for the Recover to Local Drive and the Recover to FTP Server tools.

Select Generate Recovery Report to generate a report of the files copied during the copy process.  The report is time-stamped and contains the location of recovered files, with creation date and size of the file.  The end of the report lists the total number of files and bytes recovered.  As with the file copy process, you have the option to select a destination for the report file.  You can either enter a destination path in the text edit box or select Browse to find a particular path.

Select Next to begin copying files.  Select Back to return to the Tagging File for Recovery screen.  Select Cancel to exit the tool.

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CreateZip

This feature compresses your data to zip files during the copy out process.  Most of the CreateZip tool values are preset, but some tool values can be customized.  For example, the Zip File Size Limit option located in CreateZip gives you the ability to set a file size limit in megabytes (MB) for each zip file created.  In addition to tool presets, there are some maximum size limits for the tool.

Preset and maximum size limits for the CreateZip tool are as follows:

•	Created Zip file contains full directory path for each file included

•	Zip files are created using PKWare compression format

•	Maximum zip file size of 4GB

•	Maximum of 65,535 files per zip file

•	Maximum compressed file size of 4GB

The CreateZip tool uses the naming convention of "ERZP<zip file number>.zip" during the copy out process.  The CreateZip tool counts in increments of one for each zip file created on the copy out.  This number equals the <zip file number> value used in the naming convention.  For example, if five zip files are created during the copy out process, the zip files will be named ERZP1.zip, ERZP2.zip, ERZP3.zip, ERZP4.zip, and ERZP5.zip.  If the zip file being created already exists on the destination directory, you will be given the option to overwrite the file.  See Copy Errors for more details.

If a file DOES NOT compress to under the maximum compressed file size of 4GB, the file will not be copied out successfully, an error will be logged in the copy summary, and the file will remain tagged in the File Tree.  You will have the option to go Back to disable compression, select a new destination, and copy the file.  If a file DOES NOT compress to under the maximum file size designated, a single large zip file will be created containing the original file only.

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FTP Options

The FTP Options dialog will gather the necessary FTP parameters required for logging into the destination FTP server.  After you have entered the necessary information and select OK, the tool will perform a login to the server to verify the parameters are correct.  If the login fails, you will be given an error message identifying which parameter is possibly incorrect and returned to the FTP Option dialog.  This process will continue until a successful login has been completed.

The Server Properties section gathers server information.  The server address typically starts with 'ftp' followed by a period, a name, a period, and com.  (e.g., ftp://ftp.ontrack.com)  The root directory is a path on the FTP server.

NOTE:

•	You will need user rights to access this path.  The port number is typically 21 for ftp.

•	Also, you must have Microsoft Internet Explorer setup to recognize the FTP server.  Please make sure the following Microsoft Internet Explorer advanced browser options are selected:  Enable folder view for FTP sites, and Use Passive FTP for compatibility with some firewalls and DSL modems.

The User Properties section gathers user login information.  Select Anonymous Login if the destination FTP server allows anonymous logins.  Most servers do not allow anonymous users to copy files to the server, so it is recommended you verify this prior to selection.  Also, please be sure to enter case sensitive Login Name and Password values correctly.  For security purposes, the password characters you enter will be masked when displayed on-screen.

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Copy Data

Once you have selected a destination to copy data to, the Copy Data dialog appears.  The Copy Data dialog is similar to the Scanning for Files dialog, providing a continuous progress report.

The following information is displayed during the copy process:

•	Current file being copied

•	Elapsed time

•	Remaining time

•	Files copied versus total

•	Bytes copied versus the total bytes selected

All copy process values displayed, except for the progress bar and time remaining, can be hidden by clicking the minus button in the upper left corner of the dialog.  By choosing to hide unnecessary copy process values, you reduce the number of screen updates being made, which reduces the copy process time.

There are several errors that could occur in a copy of your data.  See Copy Errors for more information.

You can stop the copy in mid-process by clicking the Cancel button.  You have the option to save the recovery information before continuing with the recovery process.

When the copy is complete the Recovery Summary screen appears.

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Copy Errors

Destination Full - One of the most common errors encountered in recovering your data is a destination full error.  This will occur if your destination drive is out of disk space.  The Destination Full dialog allows you to change the path to save the particular file, Retry the current file copy, Skip the current file for recovery, Change Destination for the recovery, or Abort the recovery.

File Exists - If your destination directory has an existing file with the same name and directory path as a file you are trying to copy out, you will encounter a File Exists error.  A File Exists dialog will appear allowing you to Overwrite the existing file, Skip the current file, or Rename the current file.  The dialog also provides options to Overwrite All or Skip All remaining files that encounter File Exists errors.

Source File Read Errors - Typically, Source File Read Errors occur when the file is allocated in the same location as another file or directory on the source partition.  If a Source File Read Error is encountered on copy out, the file in error will be flagged with the file condition value ‘X’, and the internal file locations where the read error was encountered will be zero-filled.  This error does not stop the copy out process, and all other file data tagged for copy out will be copied to the destination.  If you selected the Generate Recovery Report option, this error will be logged in the generated report.  If you did not select the Generate Recovery Report option, the error will be logged in the Recovery Summary.

Destination File Write Errors - If an error is encountered on the destination drive during the copy out process, the process will be terminated, the copy out of file data will stop, and a Write Error dialog notifying you an error was encountered will appear.  It is recommended you return to the Destination Selection, select a different destination, and retry the copy out process.  If you selected the Generate Recovery Report option, this error will be logged in the generated report.  If you did not select the Generate Recovery Report option, the error will be logged in the Recovery Summary.  Go back and select a different destination and retry the copy out process.

If you encounter an error other than those listed above, please contact Technical Support immediately for further assistance.

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Recovery Summary

Once the copy is complete, the Recovery Summary screen appears presenting a summary of the detailed recovery information.  All Data Recovery tools have a Recovery Summary.

The summary contains the following information:

•	Ontrack Header

•	Time stamp

•	Source drive and partition

•	Selected file and directory count

•	Total bytes selected

•	Destination

•	Total files and directories copied

•	Total bytes copied

•	Total time to copy

•	Any copy errors encountered

The Recovery Summary information may be printed and/or saved to a file.

Select Back to return to the Destination Selection screen or Finish to exit the tool.

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Advanced Options

The Advanced Options button will allow you to customize your data recovery.  If you have unidentified partitions listed for your drive, select the Advanced Options button.  This option is designed to help you find lost partitions and customize the Scan for Files step.

You can use Advanced Options when you feel the information is incorrect for a partition listed in the Device Tree or you are unable to recover data with the default options.

Listed below are definitions of the options available in the Advanced Options section:

Partition Information Tab - Allows you to defined parameters for a partition.  You can enter sector values for the start and end of a partition.  This tab also gives you a helpful hint dialog for locating partitions.

File System Scan Tab - Allows you to customize a search for a missing or unidentified partition.

Partition Settings Tab - Allows you to ignore existing partition information, forcing the tool to search for previous file data.  This option allows you to recover data after a reinstall or repartition of your partition.

Recovery Options Tab - Allows you to ignore files found during a scan that have invalid attributes or have been deleted.  This option has filtering options for the Scanning for Files step in the recovery.

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View

The Disk Viewer is an advanced user tool, which can be used to confirm the presence of file system information and/or data on your drive or partitions.  The tool allows you to view the physical hard disk on a sector -by-sector basis and perform your own manual assessment of the system.  With the disk viewer, you can view and print the contents of specific sectors, search for text strings and display the results in several different formats.

You can open the disk viewer from the AdvancedRecovery - Selecting a Partition screen.  The disk viewer will allow you to view all sectors for the entire drive or all sectors within specific partition.

The disk viewer can display the contents one sector at a time in decimal, octal, byte, word, and dword formats.  The CHS and physical sector locations are listed for the current sector at the bottom of the window.  The PageUp and PageDown keys allow you to scroll the sector display.

To navigate from sector to sector use the forward and backward buttons or the right-left arrow keys.  Select the Goto Sector/Block button to enter a specific sector or block to read.

Hot Keys for Disk Viewer

Help	F1

Close Window	Alt-F4

Page Down Sector	Page Down

Page Up Sector	Page Up

Next Sector	Right Arrow

Previous Sector	Left Arrow

Go to Sector	Ctrl-G

Find	Alt-F3

Find Next	F3

Find Previous	Shift-F3

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Rescan System

Rescan System will clear the existing Device Tree and start a new scan of your system for drives and partitions.  Any newly found partitions listed in the Device Tree would be lost in the rescan.

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Advanced Options - Partition Information

This tab shows a Pie Chart of the drive, and lists all partitions found by the tool.  If you know that the current partition start sector or end sector is incorrect, you can change the values.  As you update the values the Pie Chart will update to reflect the changes.  If you do not know the starting and ending sectors for the partition, but believe the information shown is incorrect, you can hit the Hint button to help you determine the proper values.

By default, the tool will search the entire drive for unidentified partitions.  If you have unidentified partitions listed for your drive, you can to enter starting and ending sector values for the partition.  If you are not sure where a particular partition is located on the drive, try different starting and ending values.  The tool will automatically search for your missing partition within the range you enter.  In a typical partition layout, your first partition is located within the first 200 sectors of the drive.  Enter a starting sector of zero and an ending sector of 200 in this situation.

Once you have entered the starting and ending sectors of your partition, select OK to begin scanning for your partition, otherwise select Cancel to exit.  The tool will start a scan of the range entered and look for the start of the partition.  When you close the Advanced Options dialog, a search dialog will appear with a progress bar of the scan process.  You have the option to cancel the scan at any time.  If no partition is found, you will receive a partition not found error.  If a partition is found, you will see the newly found partition information denoted in bold in the Device Tree.

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Advanced Options - Hint

The Hint option displays a list of the current partitions found on the current drive selected in the Device Tree.  The option is intended as a visual aid in determining which partition you need data recovered from.  The dialog is an alternative to entering sector values and is an aid for drives with multiple partitions.

If you know the number of partitions and their approximate sizes, you can enter them in a list and select the appropriate partition to recover from.  The tool will use sizes entered as a point of reference in searching for partition information.  The tool will relate partition sizes to physical sectors.  All partition sizes are in megabytes (MB).

Select the number of partitions on the drive using the drop-down menu.  Enter the approximate sizes of each partition in the order in which they are stored on the drive.  Select the partition you need data recovered from, and select OK.  The partition you selected will be displayed in the Partition Information tab.

You may select Cancel at any time to exit with the values unchanged.

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Advanced Options - File System Scan

The Device Tree will use information provided by your partition's BIOS Parameter Block (BPB) to identify the file system.  If the BPB information is faulty or unavailable, the tool will report the file system type as Unidentified.  Before the tool can recover data from the partition, you must select a file system.

This tab gives you the ability to select a file system type for your partition.  The tool supports several partition types or file system types.  Typically, if you are using Windows 95 or older, your partition file system type is FAT16.  If you are using Windows 98 or ME, your partition file system type is FAT32.  Windows NT, Windows 2000, and Windows XP normally have partition file system type of NTFS.  See Supported File Systems for a grid of operating systems versus partition file system types.

This tab also allows you to customize the search for partitions.  You can select a Simple Scan which scans for specific partition start information at the beginning of a partition.  The simple scan will scan several thousand sectors looking for the BPB for a partition.  This search is recommended when you are having problems with the Master Boot Record (MBR) on the drive.  If the Simple Scan is unable to locate your partition or misidentifies your partition, use the Advanced Scan to perform a more exhaustive search.

The Advanced Scan will search for more specific file system structures on the partition, and will continue searching the partition until valid structures are found.  This search may take a few minutes or up to several hours based on the severity of the corruptions.

Advanced Options are available which allow you to select the cluster size, data start, and root cluster location, and override any of these values found in the scan.  The cluster size is the number of sectors per allocation area in a file system.  The data start is the first sector containing data on the partition.  The root cluster is the first cluster containing directory data (used in FAT recovery).

NOTE:  Simple and Advanced scans may find different locations for your partition based on the various partition information found.

Select the proper file system, select the type of scan and select OK to begin searching for your partition.  Select Cancel to exit unchanged.

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Supported File Systems

All Data Recovery tools can retrieve data from the following partition file system types:

Operating System	File Systems Used

PC Floppy disks	FAT12 only

DOS	FAT16 only

Windows 3.x	FAT16 only

Windows 95	FAT16 or FAT32

Windows 98	FAT16 or FAT32

Windows NT 3.x or 4.x	FAT 16 or NTFS

Windows 2000	FAT 16, FAT32 or NTFS

Windows XP	FAT 16, FAT32 or NTFS

All tools can also retrieve data from SCSI hard drives, Iomega Zip and IDE JAZ removable disks.

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Advanced Options - Partition Settings

This tab is designed to give you the flexibility to determine what file system structures to use in the case of a severely corrupted partition.  You have the ability to ignore existing partition information, forcing the tool to search for previous file system structures and file data.  Typically, this option is used when you have mistakenly reformatted your partition and possibly reinstalled software as well as other advanced recoveries.

Depending upon the file system for a partition, different options are available.  In FAT based file systems (DOS and Windows 9x), data is stored in distinct clusters on the drive.  The operating system creates a File Allocation Table (FAT) to track where each file is stored.  A backup copy of the FAT is kept in case the original version is damaged.  By default, the AdvancedRecovery tool will compare the two copies of the FAT sector -by-sector and use the best information from each FAT for the recovery.  This option allows you to select a specific copy of the FAT for the recovery.

The options in the drop-down menu in the Partition Settings tab include:

•	Use FAT1 - Use the first copy of the FAT

•	Use FAT2 - Use the second copy of the FAT

•	Ignore FAT - On occasion, both copies of the FAT are damaged.  This option forces EasyRecovery to rely solely on the information from the directory entry of the file without referencing the FAT.  This option should be used when you have accidentally reformatted a partition.

In the NT File System (NTFS), all file allocation information is stored in one large file called a Master File Table (MFT).  Each directory or file has an entry in the MFT called a file record.  When you reformat a partition the MFT is deleted and recreated.  This option allows you choose whether to use the current MFT data during Scanning for Files.  You should choose to Ignore MFT if you have accidentally reformatted a partition.

Select the proper partition setting and select OK.  Select Cancel to exit unchanged.

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Advanced Options - Recovery Options

This tab allows you to ignore files found during a scan that have invalid attributes or have been deleted.  You have the ability to customize filtering options for the Scanning for Files step in the recovery.

The Scanning for Files search by default will try to identify as many files as possible to recover.  The scan may find files with invalid attributes like bad dates, invalid file size, names, or other invalid attributes.  You have the option to skip invalid files, which leads to a much cleaner file list for recovery.

Below is a list of the possible filters for Scanning for Files.

Bad Dates - If the file date is not a number, occurs after today’s date, or a date before PC’s were born, the file will be omitted from the file list.

Bad Attributes - If the file has attribute values that are not defined, the file will be omitted from the file list.

Invalid File Sizes - If the size of a file is reported as larger than the partition size, the file will be omitted from the file list.

Deleted - In most cases, a large amount of deleted files are present on a partition.  You may not want to recover deleted files, depending upon the recovery.  Deleted files will be omitted from the file list if this option is unchecked.

Bad Characters - If the file has invalid characters in the name, the file will be omitted from the file list.

NOTE:  By default, the tool locates and recovers as much data as possible, meaning all attribute filtering is disabled on normal scans.

Select the filters you wish to use during Scanning for Files and select OK.  Select Cancel to exit unchanged.

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Glossary

BPB

Cluster

Device Tree

File System

File Allocation Table

FAT16

FAT32

Master File Table

NTFS

MBR

Orphan directories

Partition

Pie chart

Sector

USB


File System

A file system consists of files, directories, and the information needed to locate and access these items.


Sector

A sector is the smallest storage unit on a drive.  On PCs, a sector can hold 512 bytes of information.


Orphan Directories

Sometimes files are found in a recovery, which don’t have parent directories.  The file information will have an id for its parent directory.  If the parent directory is not found, the Data Recovery tools will create new directory to store the file.  The directory name will be based on the parent id found in the file information.


Partition

A partition is a formatted section of your hard drive.  Drives formatted by DOS or Windows have at least one partition, labeled C:.  Large drives can be formatted with multiple partitions.  Each partition will then behave as if it were a separate physical drive, with its own drive letter (D, E, F, etc.).


Cluster

A cluster is a logical unit of storage (one or more sectors) on a hard or floppy drive.  The cluster size is managed by the operating system and varies from 512 bytes to 256k bytes, depending on the particular file system and the partition size.


File Allocation Table

The File Allocation Table (FAT) is a hidden file immediately following the boot-sector on a logical drive.  It contains a table of file allocation addresses, which tracks where each file is stored on a DOS or Windows system using the FAT12, FAT16 or FAT32 file system.


FAT16

The FAT16 file system, has probably been the most widely used file system on PC's for over 20 years.  While its biggest advantage is compatibility across a wide variety of operating systems, FAT16 it is being replaced by FAT32 and NTFS for Windows-based systems.  The major limitations of FAT16 include:

•	It has a fixed number of clusters per partition, so as hard drives get larger, the size of each cluster must get larger.  If a drive has many files smaller than the cluster size, a large amount of drive space will be wasted.

•	In general, it is limited to a maximum partition size of 2.1 GB.


FAT32

The FAT32 file system, introduced in Windows 95 Service Pack 2, is an enhanced version of the original FAT16 file system.  The major benefits of FAT32 over FAT16 include:

•	It allows a much larger number of clusters per partition, which greatly improves the overall disk utilization when compared to a FAT16 file system.

•	It surpasses the 2.1 GB partition size limit of a FAT16 file system.


Master File Table

The Master File Table (MFT) is a file on an NTFS partition, which contains all file and directory information for the partition.  This is the most critical file on an NTFS partition and necessary for recovery.


NTFS

NTFS, or New Technology File System, introduced with first version of Microsoft Windows NT, is completely different from the traditional FAT16 or FAT32 file systems.  It provides for greatly increased security, file-by-file compression, quotas, as well as encryption.  It is the default file system for new installations of Windows XP.


Universal Serial Bus

Universal Serial Bus (USB) can connect up to 127 peripherals, such as external CD-ROM drives, printers, modems, mice, and keyboards, to the system through a single, general-purpose port.


MBR

The Master Boot Record (MBR) contains a list of all partitions stored on a drive.  The record also contains boot code used to boot your computer.


BPB

The BIOS Parameter Block (BPB) is located in the first sector of a partition.  The BPB contains specific partition parameters as well as boot code if the partition is bootable.  The BPB structure is dependant on file system type.


Device Tree

The device tree is a tree of drives and partition found on each drive using the MBR.  Each drive is listed by model and approximate size.  All partitions are listed by drive letter with partition type and approximate partition sizes.  Depending upon the corruption, all of your partitions may not be displayed in the tree for a drive or the file system type may be marked as "unknown." All partitions found in a search are denoted in Bold.

NOTE:  The drive letters listed may not correspond to the drive letters used in Windows.


Selection Information

The Selection Information area will list the critical information about the drive or partition selected.  If a drive is selected, the model number, drive size, and partition count is listed.  If a partition is selected, the starting and ending sector size, cluster size, and volume size is listed.


Pie Chart

The Pie Chart gives a graphical representation of the partition located on a drive.


Legend

The Legend will list the partition types with a corresponding color used in the Pie Chart.