Warranty Card and After Sales Service

Warranty Card| After Sales Service

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Warranty Card

• A warranty card should be provided with this product at the place of purchase.
• Please read the warranty card, fill in the specified information, and keep it for future reference.
• The warranty period is one year from the date of purchase.

After Sales Service

If you think there is a problem, first check the following.

Review the information in this manual.

If the problem persists, contact your customer service center.

See the user's guide provided with the product for the Technical Support Service Center in your area.

Repairs Under Warranty

We provide repair and replacament services as described in this manual and on the warranty card. Refer to these documents for details.

Repairs Outside Warranty

If repairs are needed to restore operation, we will charge the customer the cost of the repair the drive and replacement parts.

Replacement Parts Availability

Replacement parts (that may be required to maintain operation) for DVD/CD RW drives are kept in stock by the company for at least six years after a model is discontinued. This period corresponds to that during which repair can be assured. However, even after this period, repair may still be possible depending on the nature of the damage, so please contact your supplier or repair service provider.

When contacting us, please have the following information available:

• Model Name:
• Serial Number:
• Problem Description: as detailed as possible
• Date of Purchase:

Requests for Repair

This product must be returned for repair. If the drive is returned to the place of purchase or to a Sony customer service center for repair or for any other reason, any handling, transportation, installation, removal or adjustment charges incurred are the responsibility of the customer.

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