Contents
This screen provides information about common modem-related problems and the ways to overcome them.

to get more information on a specific problem, click on one of the error messages below, as reported by the test:

•	Line Not Detected

•	Line Current Too Low

•	Line Current Too High

•	Dial Tone Not Detected

•	The Call Was Not Answered By A Remote Modem

•	There Was No Answer From The Remote Side

•	The Line Is Busy

•	The Number Is Blacklisted

•	Modem Error


Line Not Detected (4001)
Line Not Detected

The test did not detect the presence of a phone line connected to your modem.

Possible causes:

1) Your cable may not be connected to the right jack of the modem.

Solution: Move the cable to the other jack of the modem and try again.

2) Your cable may not be connected to the right jack on the wall.

Solution: Move the cable to another phone jack on the wall and try again.

3) Your cable may be faulty.

Solution: Replace the cable with another one and try again.


Line Current Too Low (4002)
Line Current Too Low

The test have measured the electrical current provided to the modem by your phone line, and found it is too low for modem operation.

Possible causes:

1) Another device (such as a phone, an answering machine,  fax. etc.) is sharing the same phone line with your modem.

Solution: Disconnect any other devices from your phone line and try again.

2) Your phone line may be faulty.

Solution: Contact your phone company.


Line Current Too High (4003)
Line Current Too High

The test have measured the electrical current provided to the modem by your phone line, and found it is too high for modem operation.

Possible causes:

1) You may be connected to a non-standard phone line (such as an PBX line).

Solution: Try a different phone line.

2) Your phone line may be faulty.

Solution: Contact your phone company.


Dial Tone Not Detected (4004)
Dial Tone Not Detected

The modem could not detect a dial tone on your phone line.

Possible causes:

1) The modem is not set to the right country.

Solution: Change the country selection of the modem.

Follow these steps:

a) From "Control Panel", open the "Modem Country Selection" applet.

b) Click on the tab "Configuration", and choose the country you're in from the drop down list.

2) Your line may have a voice mailbox attached to it, and messages are waiting.

Solution: Retrieve your messages, clear your mailbox and try again.

3) You may be connected to an extension of a PBX.

Usually,  PBX systems require you dial a prefix before the number, in order to get an outside line.

Solution: Found out the number you have to dial to get an outside line, and add it in front of the phone number.

4) Your modem may be connected to a digital extension of a PBX.

Such extension may use non-standard wiring and signals, that are not compatible with regular modems.

Solutions: Try connecting the modem to an analog extension of the PBX. If a fax machine is working properly at your site, try connecting the modem to the same jack.

5) Your phone line may be providing a non-standard dial tone.

Your modem may be connected to a non-standard line (such as an extension of a foreign PBX).

Solution: Instruct your dialer to ignore the lack of dial tone.

To do this, you will have to modify the "Initialization string" that the dialer sends to the modem, and add the string "ATX3" to it.

Each dialer has a different way to change the initialization string. To find out how to change the initialization string of your dialer, consult its' documentation.


The Call Was Not Answered By A Remote Modem

A modem did not answer the call on the other side.

The call was either answered by a person, or by device which is not a modem (such as a fax or answering machine).

Possible causes:

1) The phone number you were dialing to is not connected to a remote modem.

Solution: Make sure you type a number that belongs to modem. Many Internet Service Providers have several lines. We recommend you try a different number of your Internet Service Provider.

2) The phone number is correct, but the modem on the other side is not ready.

Solution: Try a different number, such as another number of your Internet Service Provider.


There Was No Answer From The Remote Side (4006)
There Was No Answer From The Remote Side

No one have answered the call on the other side.

Possible causes:

1) The phone number you were dialing to is wrong.

Solution: Make sure to type a number that belongs to modem. Many Internet Service Providers have several lines. We recommend you try a different number of your Internet Service Provider.

2) The phone number is correct, but the modem on the other side is not ready.

Solution: Try a number of a different ISP.


The Line Is Busy (4007)
The Line Is Busy

The line is busy.

Possible causes:

1) The number you are calling is being used by someone else.

Solution: Try again in a few minutes.

2) The phone number you were dialing is incorrect.

Solution: Make sure to type a number that belongs to modem. We recommend you try the number of your Internet Service Provider.

3) Your phone line may be connected through a PBX.

Solution: Add the outside line prefix (such as "9") to the phone number, and try again.


The Number Is Blacklisted (4008)
The Number Is Blacklisted

The modem is not allowed to dial this number again. You must wait some time  before trying again.

Possible causes:

1) Blacklisting limitations are required by local communications regulations, and vary in each country.

Solution: Please wait several minutes and try again; or try a different number.


Modem Error (4009)
Modem Error

The test has encountered some difficulty while communicating with your modem.

Please contact support, or send an e-mail to : support@smlink.com.


Dialing Test (4010)
Dialing Test

This is an optional test, that can provide extended diagnostics.

In order to perform this test, you must type a phone number that your modem will try to call.

If you do not wish to perform the dialing test, leave this field blank.

Another modem should be ready to answer the call at this number. Therefore, we recommend you use the number of Internet Service Provider.

You should type the number in the same way you would dial it manually.